Asterisk Integration With SuiteCRM

SuiteCRM Asterisk Integration, Click To Call, Call Notification Popup, Call Logs, Call Recordings, Call notes, Call transfer. Supports Asterisk, FreePBX, Elastix, ViCiDial, FusionPBX, Freeswitch, Twilio, Kaleyra , MyOperator

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#4799 - PBX server on different ip Not working on CRM end

Open Bug? created by chris15 a year ago

Hello We installed the plugin following the document and everything went smooth. Our pbx server is on different ip than the crm. We put the pbx ip in plugin settings but when we Checked in console while in Contacts module the following calls are being logged.

GET http://crm-server-ip:5188/socket.io/?ai_extension=101&EIO=3&transport=polling&t=OTOfAEa net::ERR_CONNECTION_TIMED_OUT

The IP is wrong as it should point to the PBX server. We are using v1.5 of the package on CRM Version 7.12.7. can you check this issue please?

Dreamer Technologies Provider Affiliate
a year ago

Hello Chris,

Thanks for connecting us...!

As per your msg we are able to identify the issue is port not enabled in your CRM server, kindly check the 5188 port is enabled or not in your CRM server.

I request you kindly connect us on Whatsapp or Skype for a remote connection for helping with the implementation.

Whatsapp:- +918866461183 & Skype :- dreamertechs.

Regards, Team Dreamer Technologies.

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chris15
a year ago

We have added the port to be open for all inbound traffic. the console is still displaying the above error.

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chris15
a year ago

Asterisk service when clicked on START button does not show the PID.

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- chris15
  a year ago
  
  the console Debug shows User Id = '1', Show Notification = '0', Server IP = 'MyPbxIP', Extension = '101', Context = 'from-internal' while the poll monitoring is still failing by calling CRM IP, no deamon/service running on port 5188, checked via "netstat -an | grep 5188"
  
  GET http://CRM-IP:5188/socket.io/?ai_extension=101&EIO=3&transport=polling&t=OTTlr7b net::ERR_CONNECTION_REFUSED
  
  This is clearly a configuration issue. Where is the plugin getting IP if not the provided IP address?
  
  reply
- chris15
  a year ago
  
  the plugin is set per documentation, Can you point to file where it is getting the wrong ip from? Where is this call being made from?
  
  reply
- chris15
  a year ago
  We had to run the following command for the Node Service to start. This is missing in documents if the service did not start by the click Start button, it can be started via following command.
  
  node modules/AsteriskIntegration/server.js 5188 **PBX_SERVER_IP** 5038 **AMI_USER_NAME** **AMI_SECRET** **PBX_SERVER_IP** 80
  reply
Dreamer Technologies Provider Affiliate
a year ago

Hello Chris,

Please connect on our skype or Whatsapp account for the remote connection, our tech team will connect you remotely and resolve it.

Regards,

Team Dreamer Technologies.

reply
- chris15
  a year ago
  
  Our tech guy has pinged you on skype, please respond and continue with him.
  
  reply

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Asterisk Integration With SuiteCRM

#4799 - PBX server on different ip Not working on CRM end

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