• "Drill-down to detailed data" opens the list but it is not filtered to the part of the graph selected e.g. click on the New status and the list view show Closed - Successful

  Support May 11th, 2022 @ 10:03 am
  

  Hello Dani,

  Thank you for contacting us!

  Can you please send the screenshots to eva.narunovska@itsapiens.eu ? - We didn't get them over here...

  Thank you!

  Best Regards, Eva

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• ancienne installation

  Support April 26th, 2022 @ 1:13 pm
  

  Hello,

  Thank you for contacting us! As I understand from google translator, you had the issues with a license. Now it looks like you have increased licensed user count and it is working OK for you now?

  Please let us know if you have any pending issues!

  Thank you!

  Best Regards, Eva

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• Need demo for our team - we are looking to purchase this addon

  Support February 8th, 2022 @ 10:43 am
  

  We got it, thank you!

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• Need demo for our team - we are looking to purchase this addon

  Support February 8th, 2022 @ 8:38 am
  

  Hello, thank you!

  My e-mail address is eva.narunovska@itsapiens.eu ; and we also have info@itsapiens.eu

  Here's also zoom link to connect to the meeting 3:30 pm AWST tomorrow: https://us02web.zoom.us/j/89607416092

  But I am open to your preferred invite link as well ;).

  Looking forward to meeting you tomorrow!

  Best Regards, Eva

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• Need demo for our team - we are looking to purchase this addon

  Support February 4th, 2022 @ 2:45 pm
  

  Thank you for your answer!

  I will be happy to do the demo for you. Due to the time-zone differences, it would be better to start at 3:30 pm or later AWST time next Wednesday, if possible for you. But if not, that's Ok, I will adjust ;).

  Please let me know and I'll send you the Calendar invite with Zoom link ;).

  P.S. Your e-mail address appears to be blocked: info@redpiranha.net. , we can't send you the e-mails, so maybe that's why you didn't get any response from us.

  Best Regards, Eva

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• Need demo for our team - we are looking to purchase this addon

  Support February 3rd, 2022 @ 8:58 am
  

  Hello,

  Thank you for contacting us and sorry for not getting a response from a contact form. We will check what went wrong with that.

  We will be happy to schedule a live web demo with question/answer session with you, can you please let us know of your location - for scheduling according time zones.

  Thank you!

  Best Regards, Sapiens.BI Team

  View Comment
  
  
• Not able to validate the License

  Support December 14th, 2021 @ 9:04 am
  

  Hello Rick,

  Sorry for the late response and thank you for the screenshots. The error sometimes occurs with connectivity problems (firewall or bad connection, size limits etc) or some filesystem permissions - might be the webclient has insufficient permissions to write the files in the necessary folder.

  In order to solve this, you can upload fonts to your system manually. We have just sent an e-mail with Instruction (please check from eva.narunovska@itsapiens.eu)

  This should also solve the issues with scheduled e-mail attachments. But in case of any issues pending please let us know.

  Best Regards, Sapiens.BI Team

  View Comment
  
  
• Not able to validate the License

  Support December 13th, 2021 @ 9:58 am
  

  Thank you for the answer! We can see that now license count is in according with user count.

  We don't see the attachments, were they added to your support case? Maybe you can send those to info@itsapiens.eu?

  Thank you!

  Best Regards, Sapiens.BI team

  View Comment
  
  
• Not able to validate the License

  Support December 10th, 2021 @ 1:42 pm
  

  Hello,

  We have looked at the license validation log info. It tells us that you have applied for 1 SuiteCRM user, while your SuiteCRM store has 2 active users. This is why the key doesn't work.

  You need to increase user count to 2 and you should be able to validate then.

  Feel free to contact us for any further questions!

  Best Regards, Sapiens.BI Team

  View Comment
  
  
• Not able to validate the License

  Support December 10th, 2021 @ 1:36 pm
  

  Hello,

  Thank you for contacting us!

  We are now checking the issue and we will contact you ASAP!

  Best Regards, Eva

  View Comment
  
  
• Font installation failed

  Support December 6th, 2021 @ 2:46 pm
  

  Hello Joe,

  Thank you for contacting us!

  We have sent you the font installation instruction to your mailbox (please check form eva.narunovska@itsapiens.eu ).

  Let us know if you need any more help!

  Best Regards, Sapiens.BI Team

  View Comment
  
  
• Report loading not working when include details checkbox selected in Group & Order Tab

  Support October 11th, 2021 @ 10:36 am
  

  Thank you for the feedback! We have recently uploaded one more newer version: 3.0.80 It is recommended to update to this version, as few bugs were discovered and fixed (mainly date visibility in report tables as time). Cache clean on your browser is recommended after this step as well. Hoping it's not too much of the trouble.

  Thank you!

  Best Regards, Sapiens.BI Team

  View Comment
  
  
• Report loading not working when include details checkbox selected in Group & Order Tab

  Support September 23rd, 2021 @ 11:17 am
  

  Hello Alberto,

  Sorry to take this long time (we tried to contact you via e-mail as well). We have uploaded version 3.0.78 with the fixes. You will find the Installation package in your profile. Please let us know if it is OK for you now ;).

  Thank you! Best Regards, Sapiens.BI Team

  View Comment
  
  
• Report loading not working when include details checkbox selected in Group & Order Tab

  Support September 6th, 2021 @ 3:14 pm
  

  Thank you for the update! We will be working on this and get back to you as soon as we have some news!

  Best Regards, Sapiens.BI Team

  View Comment
  
  
• Report loading not working when include details checkbox selected in Group & Order Tab

  Support September 6th, 2021 @ 2:50 pm
  

  Thank you for the feedback! Can you please let us know of your PHP version number?

  And - we understand that there are the same issues, but could you please send us the same error code again - only the one from the very first of your messages, i.e. this one:

  [Wed Sep 01 10:11:00.545489 2021] [php7:error] [pid 2716:tid 388] [client 192.168.1.199:27645] PHP Fatal error: Uncaught TypeError: Argument 1 passed to ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZc2::ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZU2020() must be an instance of ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZV2121, string given, called in D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php on line 116 and defined in D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php:116\nStack trace:\n#0 D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php(116): ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZc2->ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZU2020(' Query Failed:S...')\n#1 D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php(116): ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZc2->ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZT1919(Array, true)\n#2 D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php(116): ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZc2->ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZG66(Array, true)\n#3 D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php(151): ZZZZZZZZZZZZZZZZZZZZZZZZZ in D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php on line 116, referer: https://crm-dev.aec.local/index.php?module=AnalyticReporting&action=report&record=515

  • We believe, it might be a bit different after the update.

  Thank you! Best Regards, IT Sapiens Team

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• Report loading not working when include details checkbox selected in Group & Order Tab

  Support September 1st, 2021 @ 2:23 pm
  

  Thank you so much for helping with the description of the issue!

  We have just uploaded latest version of Sapiens.BI: 3.0.76 - you should see it in your profile. Can you please try upload it via SuiteCRM Module Loader (no need to uninstall previous). After successful installation please clean web cache on your browser (or you can quickly check it on Incognito Window), to see if issues are solved.

  Please let us know, how it goes ;).

  Thank you!

  Best Regards, Sapiens,BI team

  View Comment
  
  

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