• Report loading not working when include details checkbox selected in Group & Order Tab

  Support October 11th, 2021 @ 10:36 am
  

  Thank you for the feedback! We have recently uploaded one more newer version: 3.0.80
  It is recommended to update to this version, as few bugs were discovered and fixed (mainly date visibility in report tables as time).
  Cache clean on your browser is recommended after this step as well.
  Hoping it's not too much of the trouble.

  Thank you!

  Best Regards,
  Sapiens.BI Team

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• Report loading not working when include details checkbox selected in Group & Order Tab

  Support September 23rd, 2021 @ 11:17 am
  

  Hello Alberto,

  Sorry to take this long time (we tried to contact you via e-mail as well). We have uploaded version 3.0.78 with the fixes. You will find the Installation package in your profile. Please let us know if it is OK for you now ;).

  Thank you!
  Best Regards,
  Sapiens.BI Team

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• Report loading not working when include details checkbox selected in Group & Order Tab

  Support September 6th, 2021 @ 3:14 pm
  

  Thank you for the update! We will be working on this and get back to you as soon as we have some news!

  Best Regards,
  Sapiens.BI Team

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• Report loading not working when include details checkbox selected in Group & Order Tab

  Support September 6th, 2021 @ 2:50 pm
  

  Thank you for the feedback!
  Can you please let us know of your PHP version number?

  And - we understand that there are the same issues, but could you please send us the same error code again - only the one from the very first of your messages, i.e. this one:

  [Wed Sep 01 10:11:00.545489 2021] [php7:error] [pid 2716:tid 388] [client 192.168.1.199:27645] PHP Fatal error: Uncaught TypeError: Argument 1 passed to ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZc2::ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZU2020() must be an instance of ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZV2121, string given, called in D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php on line 116 and defined in D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php:116\nStack trace:\n#0 D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php(116): ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZc2->ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZU2020(' Query Failed:S...')\n#1 D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php(116): ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZc2->ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZT1919(Array, true)\n#2 D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php(116): ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZc2->ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZG66(Array, true)\n#3 D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php(151): ZZZZZZZZZZZZZZZZZZZZZZZZZ in D:\www\crm-dev\modules\AnalyticReporting\controllers\libs.php on line 116, referer: https://crm-dev.aec.local/index.php?module=AnalyticReporting&action=report&record=515

  • We believe, it might be a bit different after the update.

  Thank you!
  Best Regards,
  IT Sapiens Team

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• Report loading not working when include details checkbox selected in Group & Order Tab

  Support September 1st, 2021 @ 2:23 pm
  

  Thank you so much for helping with the description of the issue!

  We have just uploaded latest version of Sapiens.BI: 3.0.76 - you should see it in your profile. Can you please try upload it via SuiteCRM Module Loader (no need to uninstall previous). After successful installation please clean web cache on your browser (or you can quickly check it on Incognito Window), to see if issues are solved.

  Please let us know, how it goes ;).

  Thank you!

  Best Regards,
  Sapiens,BI team

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• Report loading not working when include details checkbox selected in Group & Order Tab

  Support September 1st, 2021 @ 11:42 am
  

  Thank you for contacting us!
  Do you know what Analytic Reporting Tool / Sapiens.BI version have you installed? Or did you do any upgrades of Analytic Reporting after original installation on 2017?

  Best Regards,
  Sapiens.BI Team

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• License count issue

  Support June 16th, 2021 @ 9:16 pm
  

  Hello,

  Thank you for contacting us!
  If you want to purchase the license for fewer count of users than total count of SuiteCRM users, you should select another pricing plan, i.e. "Just Report Users":
  https://store.suitecrm.com/addons/sapiens-bi-pro/pricing

  You can Cancel current subscription and then apply to the new one. Afterwards kindly please reinstall the new Installation package.
  Feel free to contact us for any further help or questions.

  Best Regards,
  Sapiens.BI Team

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• Upgrade to Basic?

  Support March 29th, 2021 @ 2:44 pm
  

  Thank you for the information!

  Maybe you should give it more time and wait till it completes the uploading?

  If that doesn't help, problem could be in your environment configuration. So you should find and set in your php.ini file - following values:

  post_max_size = 200M
  upload_max_filesize = 200M

  If you post files larger than these values, it will remove all $_POST/$_REQUEST contents and CSRF will not allow use this request, because it will be empty.

  Let us know if this doesn't help and/or if you have any more questions or need any help!

  Best Regards,
  Sapiens.BI Team

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• Upgrade to Basic?

  Support March 29th, 2021 @ 1:04 pm
  

  Hello gjones,

  Thank you for contacting us!
  3.0.4 version is since November 20th, 2020. It is the latest version and it should have menu name "Sapiens.BI". We do not upgrade Basic version too often.
  But probably yours is older than that?

  Best Regards,
  Sapiens.BI Team

  View Comment
  
  
• Create a Report combing "people" so Leads, Contacts,Targets from a given Target List

  Support January 26th, 2021 @ 4:40 pm
  

  Hello Stephen,

  Thank you for contacting us and sorry for the late response, as we thought that you're working through this issue with our team member Kristaps.

  According to our records, he sent you response on January 13th but never got any response back from you.
  Have you seen his last e-mail?

  Best Regards,
  Sapiens.BI team

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• Create a Report combing "people" so Leads, Contacts,Targets from a given Target List

  Support January 12th, 2021 @ 5:23 pm
  

  Hello Stephen,

  Thank you for contacting us!

  "Combined" Report type is very specific- it would work like a union of the 3 modules only in summary way, and wouldn't give you a union of 3 detailed lists.
  In this case you would need to write a custom SQL query and try to relate that to Sapiens.BI.

  We will send you the Instruction via e-mail.

  Best Regards,
  Sapiens.BI team

  View Comment
  
  
• License Key Does not Exist

  Support January 8th, 2021 @ 1:31 pm
  

  Hi,
  You should configure - which users have the access to theAnalytic Reporting Tool module under SuiteCRM admin panel.

  Please let us know, if you need more help with further steps.

  Best Regards,
  Sapiens.BI Team

  View Comment
  
  
• License Key Does not Exist

  Support January 7th, 2021 @ 11:38 am
  

  Hello!

  Thank you for screenshot. It would help more if you could provide request/JSON response from the browser Developer Tools -> Network tab too, as well as full size error log.

  At now we can see, that this is probably SuiteCRM Store warning message which, probably, is "The user does not have access to this add-on.". Is it possible, that you are trying to validate from other user who has not been enabled to use this module?

  Second thing to check is in file "/modules/AnalyticReporting/license/config.php" the variable "public_key". Please check if there is entry "a6942f93c3a2b006488457eb7a8148cc" (it can be comma separated with others). There can be issue if you have downloaded different packages.

  Hope this will help!

  Best regards,
  Sapiens.BI Team

  View Comment
  
  
• License Key Does not Exist

  Support January 6th, 2021 @ 9:49 pm
  

  Thank you for the screenshot.

  The best would be if you could uninstall existing package via Module Loader and then Install the one related to your active trial.

  Please let us know if you have any pending issues or need any further help!

  Best Regards,
  IT Sapiens Team

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• License Key Does not Exist

  Support January 6th, 2021 @ 10:50 am
  

  Hello,

  We have checked from your provided screenshots we can see that the key you are validating look correct, but the key doesn't ping for some reason.

  May we ask if you have the latest package downloaded from your orders page below? https://store.suitecrm.com/members/ReportAdmin/orders#order12222

  Here are a few items to troubleshoot to ensure the license key works:
  1. Make sure you downloaded the correct package
  2. Make sure your firewall is allowing connections to https://store.suitecrm.com and that php_curl is installed on your server

  It looks like you accidentally started 2 new trials, so we've cancelled the duplicate order for you now (order #12221).

  Let us know if this doesn't help, - we can then schedule live web screen share for more support!

  Best Regards,
  IT Sapiens Team

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• Scheduling reports

  Support November 13th, 2020 @ 2:19 pm
  

  Hello Saqib,

  Thank you for contacting us!
  The latest version now available for you under the profile where the purchase was made is 2.1.344. Can you please kindly backup your SuiteCRM system and then upgrade your Analytic Reporting tool to this latest version and see if the issue persists? (No need to uninstall previous version, just upload the latest one via SuiteCRM Module Loader).

  Let us know if you need further assistance or help.

  Best Regards,
  IT Sapiens Team

  View Comment
  
  
• Moving Average Report

  Support September 16th, 2020 @ 8:32 pm
  

  Hello,

  Thank you for the description, - I still think it is passed x days and then in addition to what we described above, - under "Grouping & Sorting" group by Date - can select Month or Quarter or Year.

  But just to be sure, we have sent you the live meeting proposed time spots via e-mail. Please let us know in case you haven't received any e-mail.

  Bets Regards,
  IT Sapiens Team

  View Comment
  
  
• Moving Average Report

  Support September 15th, 2020 @ 8:48 pm
  

  Hello Dave,

  If I understand, you want to see AVG for last 3, 6 or 12 months? If this is correct, you can add Date filter 'Passed days' - and enter e.g. '90' for last 3 months.
  It will always calculate AVG for last x days based on date when you run a report.

  Then under 'Aggregates' tab select "AVG" for Average.

  But if this is not what you need, maybe we should schedule a live web meeting for better explanation?

  Best Regards,
  IT Sapiens Team

  View Comment
  
  

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