Dynamic Reports and Interactive Charts. A powerful tool for SuiteCRM report creation and data analytics. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is very user-friendly, no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports that are ready to be used on day one.
#5741 - Module not working after installation
Installed on SuiteCRM 8.7.1. No errors during install. Was able to get to the prompt to download the PDF fonts. Could see all the out of the box reports. After navigating to a different module, returning to SapiensBI produces "Error occurred while retrieving records" message. No reports are listed. Not seeing error messages in suitecrm.log.
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sapiens.bi
sapiensbi
3 weeks ago
Hi,
Thank you for contacting us! We will investigate and get back to you shortly,
Best Regards, Sapiens.BI team
2 weeks ago
HI,
Please extract the attached patch ZIP file into /extensions. Result should be module_routing.php located in /extensions/AnalyticReporting/config. This file contains SuiteCRM 8.x module/extension configuration which describes that list view should be rendered as a custom view. After that, please fully refresh the screen and try to open the AnalyticReporting/Sapiens.BI module.
Patch is located at: http://sugar-8-sandbox.itsapiens.eu/AnalyticReportingPatch.zip
Best Regards, Sapiens.BI team
2 weeks ago
I installed this in our staging environment and it is working. Thanks for your help on this.
2 weeks ago
This appears to have stopped working again. Reports that were set on users' home page are running successfully, but we are not able to see the list of reports in the Sapiens module. Just to confirm, we put the patch file in webroot/extensions/AnalyticReporting/config/module_routing.php. Our CRM runs from webroot/public/legacy. There is no "extensions" folder under legacy. Should I create extensions/AnalyticReporting/config there? There is an "Extension" folder under public/legacy/custom. Should it go there?