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Cannot set status to an user with granted admin rights

Support November 14th, 2018 @ 12:34 pm

FYI: I the workaround I mentioned "massassign", but I meant "Mass Update".

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Parse error: syntax error, unexpected end of file in include/generic/SugarWidgets/SugarWidgetSubPanelTopArchiveEmailButton.php on line 92

Support September 19th, 2018 @ 1:35 pm

Only a few minutes from sending the bug till receiving the patch - That's incredible!! Thank you very much!

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Problems with SuiteCRM Version 7.9.7

Support March 23rd, 2018 @ 6:24 am

Indeed, with setting the aggregates it's working fine. Thanks for your help.

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User admin cannot create new users

Support February 28th, 2018 @ 6:21 am

Wow, thanks for your incredible fast support! Your fix is working perfect.

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Duplication of AOR reports removes fields and conditions from parent record

Support February 7th, 2018 @ 4:54 pm

Your mentioned issue helped me to find the root cause. The problem occurs only together with the SecuritySuite Modul, but it's relying on the SuiteCRM code. I reopened the ticket by SalesAgility and proposed a fix: https://github.com/salesagility/SuiteCRM/issues/5109

You can close this ticket.

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Filter with "between" and datetimecombo-field not working correctly

Support January 9th, 2017 @ 4:50 pm

Hi IT Sapiens Team

New package resolved the issue.

Thanks for your support, armin

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Filter with "between" and datetimecombo-field not working correctly

Support January 3rd, 2017 @ 2:24 pm

Hi IT Sapiens

First of all: Happy new year!!

No it's not possible to enable temporary access to the system from our customer. But I did another test with a default module on SuiteCRM and I reproduced the same issue.

Steps to reproduce the error: - Add some entries on module "Calls" in SuiteCRM. Insert some dummy data and set the start date/time. - Goto report builder and create a new report on module "Calls": - Goto report and add some fields to display all results. You should see all calls. - Add a filter on date_start with "between"-filter. No results will be displayed. In the log-Files you'll find the following query:

SELECT t0.`id` AS `0_Calls_id` , t0.`date_start` AS `0_Calls_date_start` FROM calls AS t0  WHERE (1=1 AND (1=1  AND  `t0`.`date_start` >= &#039;2016-01-01&#039; AND `t0`.`date_start` <= &#039;1&#039;) )  AND (1=1 ) LIMIT 0, 20

Tested on SuiteCRM Version 7.2.2.

Thanks for your help, armin

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Boolean types are not visible in reports

Support December 16th, 2016 @ 3:27 pm

Hi IT Sapiens Team

Yes, problem is solved with emailed fix.

Thank you very much!

Best Regards, armin

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Boolean types are not visible in reports

Support December 12th, 2016 @ 3:39 pm

Hi IT Sapiens Team

I've got a follow up on this issue.

If I'm creating a simple report to show all cases with their related contacts, then custom fields from contact won't be displayed at all.

Steps to reproduce the error: 1. Create a new report

Add some fields (especially custom fields - in this case 'jjwg_maps_lat_c' and 'jjwg_maps_lng_c') The custom fields won't be displayed at all.
Select statement from the Log-File is wrong. It uses the wrong relation id on left join to select the custom fields.

Could you please correct this issue and prepare a new version for downloading?

Thanks in advance,

armin

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Support November 25th, 2016 @ 7:27 am

Hi IT Sapiens Team

Thanks for the quick reply. Yes, it's working, at least for the primary email. But that's sufficient at the moment.

Thanks you!

Best regards, Chris

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How to setup/enable scheduled reports

Support October 28th, 2016 @ 1:59 pm

Yes, got it. After copied the file onto the system everything is working as expected. Your file was definitely different to the one which is included in our package (AR_1.7.10_suite_basic.zip).

Thanks for your help!

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How to setup/enable scheduled reports

Support October 28th, 2016 @ 11:51 am

Thanks for the quick reply. After setting up scheduler correctly I can see that it's running in the log-file. But it's not sending out any reports. Log file error is

Fri Oct 28 13:25:07 2016 [6792][1][FATAL] Job 91496d27-9f05-5c33-9f4c-581335e7e4da (Analytic Reporting) failed in CRON run
Fri Oct 28 13:25:07 2016 [6792][1][INFO] Resolving job 91496d27-9f05-5c33-9f4c-581335e7e4da as failure: Unerwarteter Fehler, bitte überprüfen Sie die Logs von SuiteCRM und php.

Looks like the same issues described in bug #53 and #78. At least the error message is the same. All other scheduled SuiteCRM tasks are working fine. Do you have any suggestions about this issue?

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