Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider.
“SuiteCRM Service Level Agreement” extensions from VIPL Team support SLA and its defined by users.
You can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.
Release Notes
Major Release Service Level Agreement(SLA) 4.0 - 04/06/2020 Features:
- Allow Dynamic Dropdown Type field for Trigger SLA
- Apply Fulfillment Field Mandatory in Configuration Page
- Able to Reassign Record to the Security Group
- Add Generate SLA Breached Report Option
"VIServiceLevelAgreement-4.0-Version7.0.zip" to "VIServiceLevelAgreement-4.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11.*
Major Release Service Level Agreement(SLA) 3.0 - 27/04/2020 Features: - Add Update License option in Listview of SLA Configuration Page.
"VIServiceLevelAgreement-3.0-Version7.0.zip" to "VIServiceLevelAgreement-3.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11.*
Major Release Service Level Agreement(SLA) 2.0 - 20/08/2019 Features: - Service Level Agreement(SLA) extension support in MSSQL as well within this release.
"VIServiceLevelAgreement-2.0-Version7.0.zip" to "VIServiceLevelAgreement-2.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11.*
Major Release Service Level Agreement(SLA) 1.0 - 22/03/2019
- "VIServiceLevelAgreement-1.0-Version7.0.zip" to "VIServiceLevelAgreement-1.0-Version7.11.zip" will work on SuiteCRM versions 7.0.* to 7.11.*
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