Make missing your Service Level Agreements (SLAs) a thing of the past with this new add-on. Based on your needs, assign SLAs to various modules and records such as case tickets, defined by your parameters. Create alerts, escalations, and even multi-level escalations if records do not move along in certain time frames.
With these abilities and more you can be sure that every record is dealt with in a timely manner.
Highlevel Overview
Create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.
Time Based Triggers
Define how long a record can remain in any given state.
Send Alerts or Escalate Records
If a record stays in a given state for too long then send out alerts or even escalate the record to another user.
To learn more about this solution go to Service Level Agreement or search for "SLA".
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Field Level Access Control For SuiteCRM
If you are a SuiteCRM owner, you can provide users with field-level access in your CRM through SuiteCRM Field Level Access Control. Our plugin enables the admin to display only relevant field data to users who have been assigned roles.
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Webhook Integration
Webhooks allow communication with third-party applications by sending instant web notifications every time an event occurs in your SuiteCRM. With the Webhooks Integration, you can configure HTTP URLs and associate them in workflow rules to automate the entire notification process.
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