Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider.
“SuiteCRM Service Level Agreement” extensions from VIPL Team support SLA and its defined by users.
You can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.
FAQ
What is the purpose of Service Level Agreement(SLA) add-on?
Ans: Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider. “SuiteCRM Service Level Agreement” extensions from VIPL Team support SLA and its defined by users. You can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.
Saving Comment...
