Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider.
“SuiteCRM Service Level Agreement” extensions from VIPL Team support SLA and its defined by users.
You can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.
Create Case
| Support Cases | Author | Status | Type |
|---|---|---|---|
| #4021 Support for CRMsuite 8 - Do you have a plan or timeline for SLA module to support CRMSuite 8 | ignazioranno | Closed | Installation |
| #3949 Status control and Case type. - Hi, I have 2 questions: 1. If I add more types to the Case-> type dropdown list, can I select | ignazioranno | Closed | General Question |
| #2756 SLA Policy not getting assigned - Hi, We have dowloaded the free trial of SLA addon. We created a SLA Policy and a Case meeting the | nareshkapse | Closed | Installation |
