Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider.
“SuiteCRM Service Level Agreement” extensions from VIPL Team support SLA and its defined by users.
You can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.
#4021 - Support for CRMsuite 8
Do you have a plan or timeline for SLA module to support CRMSuite 8
2 years ago
Hello,
Currently SuiteCRM Store doesn't support for SuiteCRM 8. Also the SuiteCRM 8 having the different structure compare to the SuiteCRM 7.x Version and they didn't provided proper documentation yet for SuiteCRM 8.
We have already plan to start development of Extension in SuiteCRM 8 but it'll take time. Currently we can't give you exact timeline for it.
Regards, Variance Infotech PVT LTD