Service Level Agreement

by Variance InfoTech Pvt Ltd

Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider.

“SuiteCRM Service Level Agreement” extensions from VIPL Team support SLA and its defined by users.

You can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.

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#2756 - SLA Policy not getting assigned

Closed Installation created by nareshkapse Verified Purchase 4 years ago

Hi, We have dowloaded the free trial of SLA addon. We created a SLA Policy and a Case meeting the Policy conditions but the policy is not getting assigned to the case. Please let us know if we can get on a call regarding this.

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    4 years ago

    Hello,

    Did you setup SuiteCRM CRON on your Server?

    See Screenshot : http://prntscr.com/sf3q01

    Regards, Variance Infotech PVT LTD

  2. nareshkapse member avatar

    nareshkapse Verified Purchase

    4 years ago

    Hi, SLA is working now. We had a question: Right now only Dropdown fields are visible in SLA Triggers. Is there any way to add Dynamic Dropdown fields here as well?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      4 years ago

      Hello,

      Currently our add-on support only Dropdown fields for SLA Triggers.

      If you want to add Dynamic Dropdown fields as well then we needs to do Customization on our add-on.

      Regards, Variance Infotech PVT LTD

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  • Supported Versions
  • 7.7.0 to 7.14.4
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Productivity support SLA Service Level Agreement Escalation on Case Define SLA Validations for escalation SLA Notifications