by eVolpe Consulting Group

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Troubleshooting

I’ve configured everything according to instructions but integration does not work and I see error I suitecrm.log:
MAUTIC API ERROR: 404: Requested URL not found: /mautic/api/contacts/new

RESOLUTION:
Try clearing Mautic Instance cache again (Installation Guide/Mautic Plugin/Step 4: Clear Mautic instance cache files)

I’ve clicked “Synchronize records with Mautic” but nothing is happening
RESOLUTION:
Make sure that your Suite instance is properly configured in crontab (Configuration Guide / SuiteCRM Plugin / Step 4: Make sure if CRM job exists in crontab)

I’ve assigned a license to new user but he still gets Access Denied for Mautic fields
RESOLUTION:
Suite ACL permissions are stored in browser cache. Make sure that that user clears it and tries to relog in to Suite.
For example, you can clean webpage cache in Google Chrome clean by pressing Ctrl+Shift+R, for Opera by pressing Ctrl+F5.

I use LDAP, so is there really no way to use your integrator?
RESOLUTION:
Turn off LDAP for a moment and assign a standard Suite password to the user you want to use in integration. Turn on LDAP again. Suite API will respect the local password.

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