The Value of Empathy in Customer Service

Posted by on September 28, 2020
In a world of AI, self-service, and trying to be as efficient as possible with customer support, empathy is a skill that can often be overlooked. However, not using empathy in the moments that matter can make or break an experience with a customer.

Product Update: Official SuiteCRM Outlook Plugin Version 4 Released

Posted by on September 23, 2020
For current users and those interested in trying the Official SuiteCRM Outlook Plugin, there has been much anticipation for its updated Version 4 to hit the market. The SuiteCRM Store is excited to share that the former "coming soon" version is now live and ready for installation since SalesAgility – creator of the SuiteCRM platform – has officially launched the first phase of V4!

Sync Data and Generate Leads for SuiteCRM Directly from Your LinkedIn Account

Posted by on September 23, 2020
Brainvire’s LinkedIn Integration plus Chrome extension helps users directly access their LinkedIn accounts and profile information, plus sync helpful business data from the professional network. In a single click, create new leads or contacts in SuiteCRM directly from the LinkedIn platform.

Monitor Actions Taken On SuiteCRM Records and Avoid Duplicate Efforts

Posted by on September 21, 2020
The MTS Activity Stream add-on enables users to view a list of activities performed on records. By using this solution, users can see who has updated important information on a CRM record and avoid making duplicate actions.

Create and Start GoToMeeting Online Conferences Right from SuiteCRM

Posted by on September 15, 2020
GoToMeeting is the world leader in online conferencing software. With the GoToMeeting Integration for SuiteCRM, businesses can easily get connected with prospects and customers without the hassle of leaving the CRM.