It is always nice and helpful to have as full of a picture as you possibly can when working your leads or existing customers. With Social Media Contact Ninja you can bring that to a whole new level.

CRM software is the foundation for any streamlined business process. Yes, it takes some time to establish any thorough business process, be it with or without CRM. But having a CRM sure is an added advantage. A CRM system which is capable to handle and organize a huge amount of customer data helps your business to carry out necessary activities on a daily base. And let’s admit that we spend thousands of dollars and time to develop/buy a CRM system with expectations of getting high ROI and fruitful results.

Leveraging the very popular Twilio telephony platform, Twilio SMS Extension brings SMS capabilities to SuiteCRM. Send, log, and receive SMS messages from various records using one-off conversations for a specific record, to multiple recipients on a list view, or automatically within your Workflows.

Looking to change things up? TechEsperto Solutions has just released a brand new theme for SuiteCRM. Read on to learn more.

Make missing your Service Level Agreements (SLAs) a thing of the past with this new add-on. Based on your needs, assign SLAs to various modules and records such as case tickets, defined by your parameters. Create alerts, escalations, and even multi-level escalations if records do not move along in certain time frames. With these abilities and more you can be sure that every record is dealt with in a timely manner.