• Undefined index: SugarOutfitters_lic_SugarChimp

  Support March 24th, 2019 @ 4:45 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Jon
  Fanatical Labs Support

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• Undefined index: SugarOutfitters_lic_SugarChimp

  Support March 20th, 2019 @ 3:48 pm
  

  Hello Stephen,

  We appreciate your detailed feedback on the PHP Notice and are taking steps to get this patched. We will be sure to reach out directly when the patch is complete and you can download the new version. Is there anything else we can help you with at this time?

  Thanks again for taking the time to let us know what you found.

  Kind Regards,
  Jon

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• Undefined index: SugarOutfitters_lic_SugarChimp

  Support March 19th, 2019 @ 3:21 am
  

  Hi Stephen,

  Thanks for sending this along. We're taking a closer look and will follow up again shortly!

  Best,
  Heidi

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• cannot Archive email from outlook to suite crm

  Support March 14th, 2019 @ 4:06 pm
  

  Hi Rico,

  Thanks for reaching out. You've reached SugarChimp support, but it sounds like you're needing assistance with another plugin, like the Outlook Plugin, is that correct? You can access their support here: https://store.suitecrm.com/support/SuiteCRM-official-outlook-plugin

  Please let me know if you do need assistance with the SugarChimp integration or if you have further questions.

  Best,
  Heidi

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• Leads and target list

  Support March 12th, 2019 @ 7:46 pm
  

  Hi Davide,

  Just wanted to check in here. Please let us know if you need anything further!

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• Workflow sending via Mailchimp

  Support February 23rd, 2019 @ 2:56 pm
  

  Thanks for reaching out. If an email is being sent based on a SuiteCRM workflow, the email is being generated from SuiteCRM directly. More information about finding these workflows and setting them up can be found here: https://docs.suitecrm.com/user/advanced-modules/workflow/

  The only time emails are sent by Mailchimp is if a campaign was set up within Mailchimp directly. Campaigns can be sent in bulk, or triggered based on fields synced from SuiteCRM to Mailchimp. You can see these sent campaigns directly in Mailchimp.

  Please let me know if you have any further questions.

  Best,
  Heidi

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• SugarChimp stop synching.

  Support December 6th, 2018 @ 3:02 pm
  

  Wanted to follow up here. I'm closing this particular ticket for now as we're following up directly to email.

  Best,
  Heidi

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• SugarChimp stop synching.

  Support December 2nd, 2018 @ 4:51 pm
  

  Hello there,

  This is a follow up to our recent conversation:

  ---

  Heidi Washington, Nov 28, 11:59 -05

  Hi! I'm happy to help.    I'd like to take a closer look. Can you follow the steps below and send back the information that appears so I can troubleshoot further?

  1. Check your Health Status page and send a screenshot of all that appears. You can find this by navigating to Admin within your CRM and clicking Health Status under the SugarChimp section. The Health Status page indicates the last time the scheduler ran as well as how often you should be seeing updates in MailChimp. Scroll to the bottom of the page to view the lists that should be syncing.
  2. Check your Schedulers page and send a screenshot of all that that appears. You can find this by navigating to Admin within your CRM and clicking on Schedulers under the System section. Your scheduler should be active and running every 5 minutes. The log screenshot will help me determine if your scheduler is running as expected.
  3. Send your logs. To do this navigate to Admin and click System Settings. You can then click View Log at the bottom and click All at the top to view all of the log data. Copy everything on this page and paste into a text file. You can then email that to us directly at support@mailchimp.com.

  Thanks for your help in troubleshooting! Please let me know if you have any trouble with the steps above.

  Best,
  Heidi

  ---

  Grace Christian University, Nov 28, 00:30 -05

  We are not able to synch to MailChimp. The request stay in the queue but we do not see the synch completed.

  Is there is anything else I can help with?

  Kind Regards,
  Heidi
  Fanatical Labs Support

  View Comment
  
  
• SugarChimp stop synching.

  Support November 28th, 2018 @ 4:45 pm
  

  Hi! I'm happy to help.    I'd like to take a closer look. Can you follow the steps below and send back the information that appears so I can troubleshoot further?

  1. Check your Health Status page and send a screenshot of all that appears. You can find this by navigating to Admin within your CRM and clicking Health Status under the SugarChimp section. The Health Status page indicates the last time the scheduler ran as well as how often you should be seeing updates in MailChimp. Scroll to the bottom of the page to view the lists that should be syncing.
  2. Check your Schedulers page and send a screenshot of all that that appears. You can find this by navigating to Admin within your CRM and clicking on Schedulers under the System section. Your scheduler should be active and running every 5 minutes. The log screenshot will help me determine if your scheduler is running as expected.
  3. Send your logs. To do this navigate to Admin and click System Settings. You can then click View Log at the bottom and click All at the top to view all of the log data. Copy everything on this page and paste into a text file. You can then email that to us directly at support@mailchimp.com.

  Thanks for your help in troubleshooting! Please let me know if you have any trouble with the steps above.

  Best,
  Heidi

  View Comment
  
  
• Mailchimp Activity

  Support November 19th, 2018 @ 2:59 pm
  

  Sure thing, the subject of the email is SugarChimp Leads Module.

  Best,
  Heidi

  View Comment
  
  
• Mailchimp Activity

  Support November 15th, 2018 @ 5:21 pm
  

  Hi! Thanks for reaching out. I've sent you an email separately to troubleshoot this issue further.

  Best,
  Heidi

  View Comment
  
  
• Mailchimp Activity

  Support November 13th, 2018 @ 2:20 pm
  

  Thanks for this response. So glad this worked for you. Please let us know if you need anything further!

  Best,
  Heidi

  View Comment
  
  
• Mailchimp Activity

  Support November 12th, 2018 @ 5:07 pm
  

  Thanks for reaching out. It sounds like you need the MailChimp Activities saved in Suite so that you can report on them and manipulate the data as needed. This is a feature you are subscribed to and should be working. We have had an issue surrounding this activities that has been fixed recently. I do not believe the hotfix has been uploaded to the stores yet, but can you please download this version here: https://www.dropbox.com/s/coifdbnx46bq6jk/SugarChimp-8.2.1-for-SuiteCRM.zip?dl=0

  You can install it over the previous version through Admin > Module Loader. There is no need to uninstall the old version. After that, can you verify a couple of things:
  1. SugarChimp should bring in all MailChimp Activities from the last 30 days on your MailChimp Account for sends, opens, and clicks. Ongoing, SugarChimp will only bring in Activities from campaigns sent to synced MailChimp Lists.
  2. In MailChimp, can you go to your synced MailChimp List > Settings > Webhooks. Is your SuiteCRM url showing there?

  If you are sending campaigns to a synced MailChimp List that has the webhook installed on it, then we expect to see the send activities showing up fairly quickly after the campaign is sent. Let me know what you find.

  Thanks,
  Heidi

  View Comment
  
  
• Leads and target list

  Support October 28th, 2018 @ 4:53 pm
  

  Hello there,

  This is a follow up to our recent conversation:

  ---

  Jon Sheppard, Oct 24, 11:10 -05

  Hello Davide,

  I will try to answer your question correctly, but let me know if I missed the mark. Regardless of which version you are on, Leads must get added to the Target List before they will sync to MailChimp. Once added to a Target List, they will be queue'd to be added to MailChimp on the next scheduler run. The default scheduler interval is 5 minutes, so they are typically updated in MailChimp in the next 5 minutes or so.

  On the professional version you may have setup Leads to be automatically added to a Target List. In this case, Leads will be added to the Target List on the next scheduler run after they are created. It will then be one more scheduler run before they are sent across to MailChimp. So if your scheduler interval is at the default 5 minutes, then you can expect the Lead to be in MailChimp 5-15 minutes after they are created.

  Does that answer your question?

  Kind Regards,
  Jon

  ---

  davidedm, Oct 24, 05:30 -05

  When in the PROVersion the Lead have to pass in the list that is in the syncing with mailchimp? Immediately?
  Thank you

  Is there is anything else I can help with?

  Kind Regards,
  Jon
  Fanatical Labs Support

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• Leads and target list

  Support October 24th, 2018 @ 3:56 pm
  

  Hello Davide,

  I will try to answer your question correctly, but let me know if I missed the mark. Regardless of which version you are on, Leads must get added to the Target List before they will sync to MailChimp. Once added to a Target List, they will be queue'd to be added to MailChimp on the next scheduler run. The default scheduler interval is 5 minutes, so they are typically updated in MailChimp in the next 5 minutes or so.

  On the professional version you may have setup Leads to be automatically added to a Target List. In this case, Leads will be added to the Target List on the next scheduler run after they are created. It will then be one more scheduler run before they are sent across to MailChimp. So if your scheduler interval is at the default 5 minutes, then you can expect the Lead to be in MailChimp 5-15 minutes after they are created.

  Does that answer your question?

  Kind Regards,
  Jon

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• Licence trial not found

  Support October 10th, 2018 @ 4:15 pm
  

  Hello, this is the support page for the SugarChimp integration. I would recommend asking your question on the Outlook plugin page here: https://store.suitecrm.com/addons/SuiteCRM-official-outlook-plugin

  Thanks!

  View Comment
  
  
• After settings up your dashlets, you're all done!

  Support October 9th, 2018 @ 5:02 pm
  

  Hello, thank you for giving the integration a try! I'm sorry for the issue you're seeing.

  Because of how SuiteCRM works, the "FanaticalIntercom" module will appear in the top menu like that by default. When you click on it, nothing is suppose to happen. There is no functionality on that page. So basically do not click that. You may be able to remove the module in the Admin area of SuiteCRM so it does not appear.

  The place where you should be able to see new stuff is when you view a Contact or Lead in SuiteCRM. You should be able to see their conversations from intercom in the new dashlet that was added to your system.

  Let me know if you have any other questions about this. Thanks!

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