Thanks again for reporting this. Our team has resolved this issue so that your license key can successfully be validated. Can you quickly re-validate your license using the steps below?
From within your CRM, navigate to the Admin page
Click on Setup under the SugarChimp section
Click on the License Key step, confirm your license is correct, and click Validate
Please let me know if you have any trouble with this process.
I just wanted to quickly follow up here since we resolved the issue through email. For others who may read this, it looks like this issue was being caused by having 'via the API' selected in the webhooks on Mailchimp. We deselected 'via the API' and the issue resolved. It's worth noting that 'via the API' is usually turned off by default and only needs to be selected if there are other integrations with Mailchimp whose data needs to make it to the CRM.
My apologies- this should be within the config.php file of your CRM. Do you have access to this file or the database to run a query to obtain it?
If it's updating fields that aren't syncing to Mailchimp via Field Mapping, I would question that there's another process in play. (Since SugarChimp will only update fields you're syncing via Field Mapping.) It might be worth also checking any other workflows or logic hooks that are set up.
Can you tell me the other fields it is updating and send along a screenshot of the Field Mapping page? If we can consistently replicate the problem, we can also turn the scheduler back on and grab some debug logs to see more detail. The steps for this are below:
From within Admin, navigate to the Health Status page and re-activate the scheduler.
Return to the Health Status page, scroll down the page and using the SugarChimp Logger Level drop-down, select Debug
Make a change to a record that is experiencing the issue mentioned about
Wait until other fields and records are updated.
Send over the logs. You can get these by following the steps below:
From Sugar Admin, click System Settings
Click View Log at the bottom of the page
Click All at the top of the page
Copy/paste the text that appears into a .txt file to send it to mailchimp@fanaticallabs.com.
You'll then return to the Health Status page to put the logger level back to Normal. it might be helpful to just hop on a call to take a closer look together, so feel free to schedule a time that works for you using the link below:
Thanks for this screenshot. It sounds like when a record is changed in the CRM, that information is being sent to Mailchimp. Mailchimp then updates the information back to the CRM for all matching records. By default, we turn off updates for duplicate email addresses but I'm curious if your setting is on. Can you tell me what the setting currently is for the following config: update_multi_from_mc
Can you tell me if you rely on profile updates from Mailchimp? We could turn off the setting that sends profile updates, like names and fields, to your CRM while still keeping unsubscribes on.
Happy to help. Can you tell me more about the behavior you see leading up to the changes? For example, we would expect that when a change is made to a record in Mailchimp that all records that share the same email would be updated in Sugar. Any additional insight you have about the kinds of changes that are being made will be helpful in troubleshooting the issue. If you have screenshots you'd like to include, feel free to send those along to us at mailchimp@fanaticallabs.com.
