• Trouble syncing from mailchimp

  Support July 27th, 2020 @ 8:04 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

  View Comment
  
  
• Trouble syncing from mailchimp

  Support July 23rd, 2020 @ 7:46 pm
  

  Thanks for sending that along. Looking at the screenshot, it looks like 'unknown' is displayed as the SugarChimp version. If installed fully, this should display the version number you're using. Typically when installations fail (which would explain why the webhook wasn't added automatically as well) it's a result of permissions issues. Can you review required permissions at the link below and let me know if that resolves the issue?

  https://fanaticallabs.zendesk.com/hc/en-us/articles/360016251832

  Thanks,
  Heidi

  View Comment
  
  
• Trouble syncing from mailchimp

  Support July 22nd, 2020 @ 4:29 pm
  

  Thanks for reaching out. When things are working properly, the webhook should be set up automatically. Can you tell me if you manually added a webhook to Mailchimp or did the integration do that for you?

  It sounds like the webhooks aren't able to reach your SuiteCRM instance. Can you tell me if you're behind a firewall or using a VPN?

  So that I can take a closer look, can you send a screenshot of your Health Status page to mailchimp@fanaticallabs.com along with the license key you're using?

  Thanks!
  Heidi

  View Comment
  
  
• Synchronize a list with many contacts

  Support July 18th, 2020 @ 6:00 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

  View Comment
  
  
• Synchronize a list with many contacts

  Support July 14th, 2020 @ 5:10 pm
  

  Thanks for sending that along. It sounds like it's getting to 100% but then not re-directing, is that correct? Can you tell me if you see a SugarChimp section if you manually navigate to your admin page? This should appear at the bottom of the page, as shown here: https://d.pr/i/Ma7zVa

  We're happy to hop on a call to chat further, if needed. Feel free to schedule some time using the link below:

  https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

  Thanks,
  Heidi

  View Comment
  
  
• Synchronize a list with many contacts

  Support July 13th, 2020 @ 4:05 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

  View Comment
  
  
• Synchronize a list with many contacts

  Support July 9th, 2020 @ 3:40 pm
  

  Thanks for sending that along. Based on the screenshots you sent, it looks like the integration is not fully installed. (You can see it is missing a SugarChimp integration version and the schedulers are missing.) The most common reason for this failed installation is due to permissions issues. You can read more here:

  https://fanaticallabs.zendesk.com/hc/en-us/articles/360016251832-Common-SugarChimp-Installation-Issues

  Once the permissions issues are addressed, you should be able to re-install the integration and the Health Status page should display active schedulers and a SugarChimp version.

  If that still does not resolve the issue, it might make sense to hop on a call to walk through the issue together. Feel free to schedule one using this link:

  https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

  Please let me know how things go and if this resolves the issue.

  Best,
  Heidi

  View Comment
  
  
• Synchronize a list with many contacts

  Support July 6th, 2020 @ 5:10 pm
  

  Happy to help. There could be a variety of issues. To start, can you take a screenshot of your Health Status page? You can access this by navigating to the Health Status page within the SugarChimp section of your CRM Admin page. Additionally, can you send a copy of your Sugar logs as well? Steps for this are below:

  1. From within Sugar Admin click System Settings
  2. Click View Log at the bottom of the page
  3. Click All at the top of the page
  4. Copy/paste the text that appears into a text file and send it along to mailchimp@fanaticallabs.com.com

  Thanks for your help in troubleshooting.

  Best,
  Heidi

  View Comment
  
  
• problem with list sync

  Support July 2nd, 2020 @ 2:15 pm
  

  Thanks for this response. If you have a lot of Target Lists (such as 100+) you may need to rename the Target List to begin with a number or the letter 'a' so that it appears at the top of the drop-down. The Target List drop-down allows for the first 100 lists to appear and be searched. However, if that doesn't resolve the issue, it might make sense to hop on a call to walk through this issue together. Can you find some time to troubleshoot further using the link below?

  https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

  Thanks,
  Heidi

  View Comment
  
  
• problem with list sync

  Support July 1st, 2020 @ 4:49 pm
  

  Thanks for this clarification. To confirm, is it the Target List that isn't appearing or the Mailchimp Audience that doesn't appear? (A screenshot of this is found here: https://d.pr/i/pIBDHc) Additionally, can you tell me about how many Target Lists (within SuiteCRM) you have? If the Mailchimp Audience isn't appearing, it's possible you're not connected to Mailchimp while if the Target List isn't appearing, there may be another issue to consider.

  Thanks for your help in troubleshooting.

  Best,
  Heidi

  View Comment
  
  
• problem with list sync

  Support June 30th, 2020 @ 2:47 pm
  

  Happy to help. To clarify, are you working in a Target List or within Sync Settings? If you are setting up a new target list, or modifying an existing list's settings, you can do so within the Sync Settings page. The steps for this are below:

  1. From within your CRM, navigate to the admin page
  2. Scroll to the bottom of the page and click Sync Settings
  3. Select the Target List you'd like to sync or update

  More details about this process can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360020771271-Sync-a-Target-List

  If this doesn't resolve the issue, can you send along a screenshot of what you're encountering so I can take a closer look?

  Thanks,
  Heidi

  View Comment
  
  
• Globaloptout changing from value 2 to value 1

  Support June 12th, 2020 @ 3:42 pm
  

  Thanks for clarifying. Mailchimp uses webhooks to send unsubscribes to the CRM. Since those are sent just once, updating this config to 1 at this point would leave prior unsubscribes the way they are and only affect future unsubscribes.

  Let me know if you have any further questions!

  Best,
  Heidi

  View Comment
  
  
• Globaloptout changing from value 2 to value 1

  Support June 12th, 2020 @ 4:10 am
  

  Happy to help. You are correct. When globaloptout is set to 1 then an unsubscribed record will be removed from all synced target lists and marked as "opted out" in the CRM. This is the default behavior so when a record unsubscribes they aren't accidentally included in other mailings if they shouldn't be.

  You can see more about this config here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151672

  Please let me know if you have any other questions!

  Best,
  Heidi

  View Comment
  
  
• MailChimp Email History in the CRM

  Support June 11th, 2020 @ 8:20 pm
  

  Happy to help. While Mailchimp activity isn't available within the History module, the SugarChimp integration will display Mailchimp campaigns within the connector at the contact level. Within this connector, you can see when an email is sent as well as opens and clicks a subscriber has. More information on adding this can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021367691-SuiteCRM-and-Sugar-6-Setting-up-Mailchimp-Activity-Connector

  If you have any other questions or want to learn more about what the integration can do, please let me know!

  Best,
  Heidi

  View Comment
  
  
• Doubt with plugin sugarchimp suitecrm

  Support June 11th, 2020 @ 7:45 pm
  

  Happy to answer these. The integration only connects one CRM list to one Mailchimp audience. While you can have multiple lists, each one will sync to only one unique audience.

  In regards to seeing campaign activity, this information can be seen within the connector. More information on adding this can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021367691-SuiteCRM-and-Sugar-6-Setting-up-Mailchimp-Activity-Connector

  Within this connector, you can see when an email is sent as well as opens and clicks a subscriber has.

  Please let me know if you have any further questions.

  Best,
  Heidi

  View Comment
  
  
• Various questions with mailchimp and suitecrm

  Support June 11th, 2020 @ 7:44 pm
  

  Happy to answer these. The integration only connects one CRM list to one Mailchimp audience. While you can have multiple lists, each one will sync to only one unique audience.

  In regards to seeing campaign activity, this information can be seen within the connector. More information on adding this can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021367691-SuiteCRM-and-Sugar-6-Setting-up-Mailchimp-Activity-Connector

  Within this connector you can see when an email is sent as well as opens and clicks a subscriber has.

  Please let me know if you have any further questions.

  Best,
  Heidi

  View Comment
  
  
• Various questions with mailchimp and suitecrm

  Support June 9th, 2020 @ 8:43 pm
  

  Happy to help.

  When someone unsubscribes from a campaign in Mailchimp, the record is marked as opted out in your CRM.

  In regards to tracking or seeing a record's history, it sounds like you'd like to see Mailchimp history at the contact, target, or lead level, is that correct? To do this, you can enable the SugarChimp connector. More information (and a screenshot of what this looks like) can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021367691-Setting-up-Mailchimp-Activity-Connector-in-SuiteCRM-Sugar-6-5-and-6-7

  This connector will show when emails are sent, opened, or clicked.

  In regards to duplication of records and unsubscribes, SugarChimp will remove the unsubscribes from the Target List and mark them as opted out. We do have a way to either turn this off completely (so that unsubscribes do not come back into your CRM or we can update it so a record is only marked opted out if there is only 1 record. In this scenario, if there are 2 matching emails, it would do nothing. More information about this setting can be found under globaloptout in this support article:

  https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151672-Advanced-Configuration-Settings

  I believe I answered all of your questions, but please let me know if I missed something or if you have any other questions.

  Best,
  Heidi

  View Comment
  
  
• doubt with mass mailing within suitecrm using sugarchimp

  Support June 8th, 2020 @ 2:34 pm
  

  Happy to help! I posted this in a follow-up question you had and I see you also have a meeting scheduled so we can clarify, but I wanted to follow up here as well:

  It looks like this is an error within SuiteCRM itself. The SugarChimp plugin is made to sync data from your CRM to Mailchimp (and sync some data back from Mailchimp to your CRM.) You will sync your records from your CRM to Mailchimp and then use Mailchimp directly to design and send campaigns.

  Once your contacts, targets, or leads (and desired fields) are in Mailchimp, you'll navigate to your Mailchimp account to send campaigns directly from there.

  Here is information on syncing your first list:

  https://fanaticallabs.zendesk.com/hc/en-us/articles/360020771271-Sync-a-Target-List

  Please let me know if you have any further questions!

  Best,
  Heidi

  View Comment
  
  

Fanatical Labs has not rated any add-ons.

Fanatical Labs has not verified any add-ons.

Fanatical Labs has not created any Wanted Add-ons.