• Field Mapping - basic version

  Support February 4th, 2021 @ 4:49 pm
  

  To confirm, are you looking to sync account-related data for a contact or are you looking to sync emails at the account-level directly? More information on both these options can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360047962352

  Let me know if you have other questions on this.

  Best,
  Heidi

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• empty relationships/sugarchimpactivity_MetaData.php causes Notices

  Support February 2nd, 2021 @ 7:04 pm
  

  Hi Vladimir,

  Thanks for passing that along. I've sent this insight to our developer who will attempt to replicate it on our end and work to resolve it in a future release. Once resolved, I'll follow up again and let you know.

  Thanks!
  Heidi

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• Field Mapping - basic version

  Support February 1st, 2021 @ 5:04 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

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• Sync Tab - error

  Support January 31st, 2021 @ 8:05 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

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• empty relationships/sugarchimpactivity_MetaData.php causes Notices

  Support January 28th, 2021 @ 7:47 pm
  

  Hi Vladimir,

  Thanks for this response. This is a legacy file that's required for those who had a prior version of SugarChimp installed, so unfortunately we don't have the option of removing it. This issue should only occur when you install or update to a later version of SugarChimp, though it sounds like you are comfortable deleting that file and repairing.

  I would love to pass some more insight on to our developer on this. Can you tell me more about how this file is affecting the cache or if you experienced any other symptoms of problematic behavior regarding this file?

  Thanks,
  Heidi

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• Field Mapping - basic version

  Support January 28th, 2021 @ 4:41 pm
  

  Thanks for sending this context along.

  1. In Suite, this should be within Workflows. More information can be found here: https://docs.suitecrm.com/user/advanced-modules/workflow-calculated-fields/. Additionally, rather than creating a date merge tag, you can create a text merge tag and that should allow the date to sync from Suite to Mailchimp.

  2. We would expect that an update to the email in Suite would result in an update within Mailchimp. Let's look to see if there are any errors. To do this, can you follow the steps below:

  - Make an email change within Suite and wait for the scheduler to run.
  - From within Suite, navigate to the Admin page
  - Navigate to Health Status, under the SugarChimp section
  - In the URL, change "=health_status" to "=adminbatches" and press enter
  - Along the left hand side, click "Show" and see if any errors appear. (Specifically look around the timeframe where you changed an email address.) If they do, download the link and send them along to mailchimp@fanaticallabs.com

  We may also need to grab some logs where SugarChimp is in debug mode, but we can start here. If you want to schedule a meeting to walk through this together, feel free to schedule a time below:

  https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

  Thanks!
  Heidi

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• Health Status Tab - two notices

  Support January 27th, 2021 @ 8:22 pm
  

  Hi Vladimir,

  Thanks for sending these along. Our developer is taking a closer look at the notices mentioned below. I will follow up again once I have more information.

  Please let me know if you have any questions in the meantime.

  Best,
  Heidi

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• empty relationships/sugarchimpactivity_MetaData.php causes Notices

  Support January 27th, 2021 @ 8:20 pm
  

  Hi Vladimir,

  Thanks for reaching out. This file is intentionally empty so you can disregard these notices.

  Thanks,
  Heidi

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• Sync Tab - error

  Support January 27th, 2021 @ 7:21 pm
  

  Hi Vladimir,

  Happy to help. To confirm, it sounds like you are attempting to navigate to the Sync Settings tab, is that correct? Can you tell me if you are navigating there directly from the Admin page or from another SugarChimp page? Can you try accessing it from the Admin page instead and see if you get the same error? Steps for this are below:

  1. From within your CRM, navigate to the Admin page
  2. Scroll to the bottom of the page
  3. Click Sync Settings, as shown here: https://d.pr/i/pO8GOn

  Thanks for your help in troubleshooting.

  Best,
  Heidi

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• Field Mapping - basic version

  Support January 24th, 2021 @ 11:04 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

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• Sync a list process - basic version

  Support January 20th, 2021 @ 11:32 pm
  

  Sounds great. Let me know if you have any further trouble.

  Best,
  Heidi

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• Field Mapping - basic version

  Support January 20th, 2021 @ 10:51 pm
  

  Happy to help. For the birthdate, can you tell me if you have included the month, day, and year? Additionally, can you tell me the type of merge tag created in Sugar to receive the data? You can see more information on the types of merge tags that should be created here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360028724131-Field-Mapping-Reference-Guide

  In regards to changing an email, can you confirm the record you're changing is on the Target List set to sync to Mailchimp? Additionally, can you tell me the steps you're taking to make the change? For example, are you editing the original email or are you adding a new email and removing the old one prior to saving?

  For addresses, instead of adding one field for the entire address, you will have a field for each portion of the address. For example, you'll create a text merge tag for the street address, a text merge tag for the country, etc. Can you tell me if that is how you currently have Mailchimp set up?

  Thanks,
  Heidi

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• Sync a list process - basic version

  Support January 20th, 2021 @ 7:11 pm
  

  Happy to help. To ensure smooth performance, we do limit the number of Target Lists that appear within the drop-down to 20. To resolve this issue, you can rename your Target List to begin with either a number or a letter that falls higher in the alphabet.

  Please let me know if you have any trouble.

  Best,
  Heidi

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• Integrate SuiteCRM with Service Now

  Support December 6th, 2020 @ 5:04 am
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

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• this is a test, it's not only another test

  Support November 20th, 2020 @ 4:12 am
  

  this is a test

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• The SuiteCRM not loading after a hung install of SugarChimp

  Support September 4th, 2020 @ 11:10 pm
  

  Hi Hai,

  Sure thing. I just emailed you the link to download this file Dropbox but it can also be found on your account within the SuiteCRM Store.

  Let me know if you have any trouble finding the file.

  Best,
  Heidi

  View Comment
  
  
• The SuiteCRM not loading after a hung install of SugarChimp

  Support September 4th, 2020 @ 7:53 pm
  

  I'm so sorry for the frustration. Because this is a server issue, we can provide the resources linked above, but we are not able to complete the tasks on your behalf. To confirm, did you receive the follow-up email I provided yesterday with the following steps? Just in case, I wanted to provide the steps suggested by our team below:

  1. Unzip SugarChimp-9.1.3-for-SuiteCRM.zip onto your server.
  2. Copy everything in the /copy directory from that zip to your root CRM directory (At this point, you should be able to log in)
  3. Uninstall SugarChimp using the Module Installer
  4. Fix the permissions issue as noted and try the installation process again

  I understand your concerns about running the script, so I recommend just walking through steps 1 and 2 so you can restore access to your CRM. You can then check in with your shared host to see what options you have to resolve the permissions issue before trying to re-install.

  Best,
  Heidi

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• The SuiteCRM not loading after a hung install of SugarChimp

  Support September 4th, 2020 @ 1:06 pm
  

  Just wanted to quickly follow up on this case since we communicated through email. It looks like this was a result of permissions issues. More information on permissions can be found here: https://docs.suitecrm.com/admin/installation-guide/downloading-installing/

  A permissions script you can customize based on your own server configurations can be found here: https://medium.com/shanes-tech-tips/sugarcrm-permissions-script-6b7031eb0eef

  Please let me know if you have any further trouble!

  Best,
  Heidi

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• The SuiteCRM not loading after a hung install of SugarChimp

  Support September 2nd, 2020 @ 3:06 pm
  

  Hi Hai,

  Thanks for reaching out. I'm sorry you encountered trouble installing SugarChimp. Can you tell me if you're getting any errors in your SuiteCRM logs? Additionally, can you tell me what errors appear in the console? I'm including instructions for accessing the console below:

  1. Navigate to your CRM login page
  2. Right-click anywhere on the page and select Inspect
  3. Click Console and refresh the page
  4. Take a screenshot of what appears

  Feel free to send the screenshot and logs to mailchimp@fanaticallabs.com if there is any sensitive information you'd like to keep private.

  Thanks for your help in troubleshooting.

  Best,
  Heidi

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• Trouble syncing from mailchimp

  Support July 27th, 2020 @ 8:04 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

  View Comment
  
  

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