Hi! I'm happy to help. I'd like to take a closer look. Can you follow the steps below and send back the information that appears so I can troubleshoot further?
Check your Health Status page and send a screenshot of all that appears. You can find this by navigating to Admin within your CRM and clicking Health Status under the SugarChimp section. The Health Status page indicates the last time the scheduler ran as well as how often you should be seeing updates in MailChimp. Scroll to the bottom of the page to view the lists that should be syncing.
Check your Schedulers page and send a screenshot of all that that appears. You can find this by navigating to Admin within your CRM and clicking on Schedulers under the System section. Your scheduler should be active and running every 5 minutes. The log screenshot will help me determine if your scheduler is running as expected.
Send your logs. To do this navigate to Admin and click System Settings. You can then click View Log at the bottom and click All at the top to view all of the log data. Copy everything on this page and paste into a text file. You can then email that to us directly at support@mailchimp.com.
Thanks for your help in troubleshooting! Please let me know if you have any trouble with the steps above.
Best,
Heidi
Grace Christian University, Nov 28, 00:30 -05
We are not able to synch to MailChimp. The request stay in the queue but we do not see the synch completed.
Hi! I'm happy to help. I'd like to take a closer look. Can you follow the steps below and send back the information that appears so I can troubleshoot further?
Check your Health Status page and send a screenshot of all that appears. You can find this by navigating to Admin within your CRM and clicking Health Status under the SugarChimp section. The Health Status page indicates the last time the scheduler ran as well as how often you should be seeing updates in MailChimp. Scroll to the bottom of the page to view the lists that should be syncing.
Check your Schedulers page and send a screenshot of all that that appears. You can find this by navigating to Admin within your CRM and clicking on Schedulers under the System section. Your scheduler should be active and running every 5 minutes. The log screenshot will help me determine if your scheduler is running as expected.
Send your logs. To do this navigate to Admin and click System Settings. You can then click View Log at the bottom and click All at the top to view all of the log data. Copy everything on this page and paste into a text file. You can then email that to us directly at support@mailchimp.com.
Thanks for your help in troubleshooting! Please let me know if you have any trouble with the steps above.
Thanks for reaching out. It sounds like you need the MailChimp Activities saved in Suite so that you can report on them and manipulate the data as needed. This is a feature you are subscribed to and should be working. We have had an issue surrounding this activities that has been fixed recently. I do not believe the hotfix has been uploaded to the stores yet, but can you please download this version here: https://www.dropbox.com/s/coifdbnx46bq6jk/SugarChimp-8.2.1-for-SuiteCRM.zip?dl=0
You can install it over the previous version through Admin > Module Loader. There is no need to uninstall the old version. After that, can you verify a couple of things:
1. SugarChimp should bring in all MailChimp Activities from the last 30 days on your MailChimp Account for sends, opens, and clicks. Ongoing, SugarChimp will only bring in Activities from campaigns sent to synced MailChimp Lists.
2. In MailChimp, can you go to your synced MailChimp List > Settings > Webhooks. Is your SuiteCRM url showing there?
If you are sending campaigns to a synced MailChimp List that has the webhook installed on it, then we expect to see the send activities showing up fairly quickly after the campaign is sent. Let me know what you find.
I will try to answer your question correctly, but let me know if I missed the mark. Regardless of which version you are on, Leads must get added to the Target List before they will sync to MailChimp. Once added to a Target List, they will be queue'd to be added to MailChimp on the next scheduler run. The default scheduler interval is 5 minutes, so they are typically updated in MailChimp in the next 5 minutes or so.
On the professional version you may have setup Leads to be automatically added to a Target List. In this case, Leads will be added to the Target List on the next scheduler run after they are created. It will then be one more scheduler run before they are sent across to MailChimp. So if your scheduler interval is at the default 5 minutes, then you can expect the Lead to be in MailChimp 5-15 minutes after they are created.
Does that answer your question?
Kind Regards,
Jon
davidedm, Oct 24, 05:30 -05
When in the PROVersion the Lead have to pass in the list that is in the syncing with mailchimp? Immediately?
Thank you
I will try to answer your question correctly, but let me know if I missed the mark. Regardless of which version you are on, Leads must get added to the Target List before they will sync to MailChimp. Once added to a Target List, they will be queue'd to be added to MailChimp on the next scheduler run. The default scheduler interval is 5 minutes, so they are typically updated in MailChimp in the next 5 minutes or so.
On the professional version you may have setup Leads to be automatically added to a Target List. In this case, Leads will be added to the Target List on the next scheduler run after they are created. It will then be one more scheduler run before they are sent across to MailChimp. So if your scheduler interval is at the default 5 minutes, then you can expect the Lead to be in MailChimp 5-15 minutes after they are created.
Hello, this is the support page for the SugarChimp integration. I would recommend asking your question on the Outlook plugin page here: https://store.suitecrm.com/addons/SuiteCRM-official-outlook-plugin
Hello, thank you for giving the integration a try! I'm sorry for the issue you're seeing.
Because of how SuiteCRM works, the "FanaticalIntercom" module will appear in the top menu like that by default. When you click on it, nothing is suppose to happen. There is no functionality on that page. So basically do not click that. You may be able to remove the module in the Admin area of SuiteCRM so it does not appear.
The place where you should be able to see new stuff is when you view a Contact or Lead in SuiteCRM. You should be able to see their conversations from intercom in the new dashlet that was added to your system.
Let me know if you have any other questions about this. Thanks!
Thanks for that quick help, Jason. Glad to hear everything is syncing now, William. If you run into any problems or have questions come up, don't hesitate to reach out. I'm going to go ahead and close this case out now.
The missing scheduler is going to be related to the installation issues you were running into this morning. There are only a few things that could've gone wrong to cause this issue, but it's hard to tell since the integration was uninstalled and reinstalled.
I'm happy to get back on a call to work these installation issues out. There are not a lot of installation problems we face, and they typically are permissions related. I know we can get you up and running. Can you schedule a time tomorrow morning or afternoon to take another look at things? https://calendly.com/fanaticallabs/sugarchimp-support
If the dev instance is public, you can send me your credentials privately and I can log in to look at what's going on this afternoon. The question portal is private, or you can email me, support@sugarchimp.com. Otherwise, I'll look for your meeting tomorrow and we can figure out what is going on.
