Hi Nathan,
Thanks for sending this along. Just to confirm, are you attempting to install FanaticalZendesk-2.9.12-for-SuiteCRM.zip (the latest version that's on The SuiteCRM Store)?
This issue might be related to file permissions on the server. Do you know what your permissions are set as? Here's Suite recommended guidance: https://docs.suitecrm.com/admin/installation-guide/downloading-installing/#_copying_suitecrm_files_to_web_server
It also might be worth checking your group and user ownership.
For temporary testing purposes, can you try opening those permissions up to 777 and trying the install again to see if the same error appears?
Heidi
Hi Nathan,
Happy to help. Can you tell me the version of Suite or Sugar you're installing into? As well as the version of Fanatically Zen that you're attempting to install?
Thanks for your help in troubleshooting!
Best,
Heidi
Apologies for the delay here. Fanatically Zen is expected to work with Suite 8+, though some features may have limited functionality. If you encounter difficulties, please let us know.
Apologies for the delay! We’re currently reviewing compatibility with SuiteCRM 8.6 to ensure everything works seamlessly. I’ll keep you updated as soon as I have a definitive answer.
Can you tell me if you're looking to just view data (see Suite data in Zendesk and Zendesk data in Suite) or are you also looking to sync data from Zendesk to Suite?
If we do build something that would work for your purposes in the future, I'll loop back here and let you know. Thanks for taking a look at Glances and if you need us in the meantime, we're here!
Happy to help, Dwayne! Thanks for considering Glances and we appreciate your thoughts on the SuiteCRM and QuickBooks work we've done!
Glances has a feature we call Actions, which allows you to complete tasks across apps. You can see more about this feature here: https://glances.com/actions. It's worth noting that this Actions feature isn't an automated integration. Instead, it's an extension of your workflow so you can manually take action when needed. If you need something to monitor QuickBooks for PAID statuses and trigger a workflow on its own, Glances won't be the right fit.
If, however, you need to manually complete something when you see a PAID status, Glances might be able to work. For example, if you're reviewing paid invoices in QuickBooks and want to quickly create a case or a task within Suite without navigating away, that's something Glances could accommodate.
If that's the kind of solution you're looking for, feel free to schedule a quick chat here: https://calendly.com/glances/glances-consultation. We'll use this time to show you a little about Glances and learn more about the workflow you're looking to accomplish.
Happy to help. We would expect that when a record is marked as opted out in Suite that would sync to Mailchimp and mark them as unsubscribed. Can you tell me if other changes (such as someone changing a contact's name) is syncing to Mailchimp as expected or does it seem like just unsubscribes aren't syncing?
Can you also send along a screenshot of the Health Status page (from the top to the bottom of the lists that are syncing)? You can access this by navigating to the Admin page and clicking on Health Status under the SugarChimp section. Additionally, can you send a copy of your CRM logs as well? For privacy purposes, you can email both of those to mailchimp@fanaticallabs.com. Steps for the logs are below:
From within Admin click System Settings
Click View Log at the bottom of the page
Click All at the top of the page
Copy/paste the text that appears into a .txt file and send it along
