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#5738 - Issue trying to install or load

In Progress Bug? created by Nathansmith 3 weeks ago

This is what the message is:

Issue with the manifest

File Issues manifest.php Invalid usage of a function copy() Invalid usage of a function copy() Invalid usage of a function copy() Invalid usage of a function copy() Invalid usage of a function copy()

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 weeks ago

    Hi Nathan,

    Happy to help. Can you tell me the version of Suite or Sugar you're installing into? As well as the version of Fanatically Zen that you're attempting to install? 

    Thanks for your help in troubleshooting!

    Best, Heidi

  2. Nathansmith member avatar

    Nathansmith

    2 weeks ago

    Tried on both AWS install versions 8.8.0 and currently on Version 7.14.6. AMI from Bitnami.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 weeks ago

    Hi Nathan,

    Thanks for sending this along. Just to confirm, are you attempting to install FanaticalZendesk-2.9.12-for-SuiteCRM.zip (the latest version that's on The SuiteCRM Store)?

    This issue might be related to file permissions on the server. Do you know what your permissions are set as? Here's Suite recommended guidance: https://docs.suitecrm.com/admin/installation-guide/downloading-installing/#_copying_suitecrm_files_to_web_server 

    It also might be worth checking your group and user ownership.

    For temporary testing purposes, can you try opening those permissions up to 777 and trying the install again to see if the same error appears?

    Heidi

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