Dynamic Reports and Interactive Charts. A powerful tool for SuiteCRM report creation and data analytics. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is very user-friendly, no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports that are ready to be used on day one.
#1039 - Export Excel Problematic
Hi,
trying to export in xls here is the error message:
"Il se peut que la page Web à l'adresse http://localhost/XXXXX/index.php?module=AnalyticReporting&action=makeXLS&record=497 soit temporairement inaccessible ou qu'elle ait été déplacée de façon permanente à une autre adresse Web."
Could you pleqse help me in order to confirm the licence?
Thanks,
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sapiens.bi
sapiensbi
6 years ago
Thank you for contacting us!
Can you please try to export now again? It should work now. Please let us know.
Thank you!
Best Regards, IT Sapiens Team
6 years ago
Hi, it doesn't work, I suppose you have to provide me a new version bugfixed, isn't it? Thanks,
6 years ago
Thank you for the feedback, we are now working on the fix.
We will contact you as soon as the fix is made.
Best Regards, IT Sapiens Team
6 years ago
Hi, could you please provide me a possible delay for the bugfix? I'm sorry to insist but as we decided to buy the yearly licence, if it doesn't work at 100% we won't. :-( Thanks for the help.
6 years ago
Hello,
The fix is now updated, can you please try to export once again?
Best Regards, IT Sapiens Team
6 years ago
Hi, where is the new version available? The version 1.7.37 i found is exaclty the same of the previuos one(bugged) could you please check? Thansk,
6 years ago
Have you tried to export to Excel? Version is the same.
6 years ago
Sorry to jump in here. What might be happening is that there is a limitation in SuiteCRM around version numbers. If they install a fix, but the version number is the same, it won't actually install the fix although it acts like it did. In order for that to work the version number needs to be different than any previously installed versions.
Not sure if this is what is happening here, but thought it might be helpful.
Cheers, Jason Eggers The SuiteCRM Store
6 years ago
Hello, Jason, I know, but there is no need to reinstall anything ;). It should just work now.
6 years ago
Great! Thanks for confirming.
6 years ago
If that is the case, could browser caching be a possible issue? Would clearing the browser cache be helpful to ensure the latest libraries are being used?
6 years ago
Hi, yes of course...unfortunately the error is the same...How you manage to do a bugfix if the version is the same?
6 years ago
If this still doesn't work, we will need to organize the access to your system. Please do not share it here. We have contacted you via e-mail for that.
Thank you!
IT Sapiens Team
6 years ago
Hi,
unfortunately we cannot manage to access to the system i'm working on. It is painful because the plugin does exactly what we need now and we would pass to the pro version in a couple of months maybe.
I clean the cache and i try again even if i think it won't be useful. :-(
Thanks,
6 years ago
We think, it should be quite easy to fix, but we need to see your system, why it doesn;t work, as it works on our test system. We can also try a remote session, which allows you to control and see what we do. - Proposal with details for scheduling is sent to your e-mail ;).