by NS-Team

QuickCRM Mobile gives you access to SuiteCRM on your mobile, your tablet (iPhone, iPad, Android) or your laptop with QuickCRM native apps available on App Store, Google Play and Windows Store.

Free 30 day trial
Try it Now

#802 - Installation issue

Open Installation created by cchang 6 years ago

My installation was stuck at 17%. In the display log, it said "Failed to copy cache/upgrades/temp/1fm8gq/mobile to mobile"

I tried to change the permission to 775 and still no luck. Please let me know how to fix this. Thank you.

  1. bluquet member avatar

    NS-Team Provider Affiliate

    6 years ago

    Permission 755 doesn't mean anything by itself. It depends who the owner of the file/folder is. Make sure that the custom and mobile folders and contents is writable by your Apache User.

  2. cchang member avatar

    cchang

    6 years ago

    Both folders are owned by apache. Anything else to check?

    • bluquet member avatar

      NS-Team Provider Affiliate

      6 years ago

      As that happens before the installation can start, I don't know how I could help you. Can you check if cache/upgrades/temp/1fm8gq/mobile is readable by the apache user mobile is writable by the apache user?

      Can you also tell me: - Who the owner of index.php is (at the root of your arm) - What the permissions of this file is?

      Then I could suggest what to change in config.php default_permissions.

    • cchang member avatar

      cchang

      6 years ago

      Thank you for the quick reply.

      No folders were created under cache/upgrades/temp; however, it is already owned by apache with read-write privilege.
      The owner of index and permission is also under apache and its permission is attached.

      Screen Shot 2017-12-04 at 9.18.52 AM.png ![![Screen Shot 2017-12-04 at 9.19.20 AM.png](https://store.suitecrm.com/assets/img/support/quickcrm/d037125ced078640a387367cffca6222/Screen%20Shot%202017-12-04%20at%209.45.59%20AM.png "Screen Shot 2017-12-04 at 9.45.59 AM.png")](https://store.suitecrm.com/assets/img/support/quickcrm/d037125ced078640a387367cffca6222/Screen%20Shot%202017-12-04%20at%209.19.34%20AM.png "Screen Shot 2017-12-04 at 9.19.34 AM.png")

    • cchang member avatar

      cchang

      6 years ago

      Screen Shot 2017-12-04 at 9.45.59 AM.png

    • bluquet member avatar

      NS-Team Provider Affiliate

      6 years ago

      Can you try changing config.php In default_permissions / user, you should have 'apache' In default_permissions / group, you should have 'crmusers'

  3. cchang member avatar

    cchang

    6 years ago

    They are all under the correct user/group. Screen Shot 2017-12-04 at 10.04.31 AM.png

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "Excellent plugin. By far the best SuiteCRM app I've tried" - chrisely

    Read More Reviews