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#802 - Installation issue

Open Installation created by cchang 4 years ago

My installation was stuck at 17%. In the display log, it said "Failed to copy cache/upgrades/temp/1fm8gq/mobile to mobile"

I tried to change the permission to 775 and still no luck. Please let me know how to fix this. Thank you.

  1. bluquet member avatar

    NS-Team Provider Affiliate

    4 years ago

    Permission 755 doesn't mean anything by itself. It depends who the owner of the file/folder is. Make sure that the custom and mobile folders and contents is writable by your Apache User.

  2. cchang member avatar

    cchang

    4 years ago

    Both folders are owned by apache. Anything else to check?

    • bluquet member avatar

      NS-Team Provider Affiliate

      4 years ago

      As that happens before the installation can start, I don't know how I could help you. Can you check if cache/upgrades/temp/1fm8gq/mobile is readable by the apache user mobile is writable by the apache user?

      Can you also tell me: - Who the owner of index.php is (at the root of your arm) - What the permissions of this file is?

      Then I could suggest what to change in config.php default_permissions.

    • cchang member avatar

      cchang

      4 years ago

      Thank you for the quick reply.

      No folders were created under cache/upgrades/temp; however, it is already owned by apache with read-write privilege.
      The owner of index and permission is also under apache and its permission is attached.

      Screen Shot 2017-12-04 at 9.18.52 AM.png ![![Screen Shot 2017-12-04 at 9.19.20 AM.png](https://store.suitecrm.com/assets/img/support/quickcrm/d037125ced078640a387367cffca6222/Screen%20Shot%202017-12-04%20at%209.45.59%20AM.png "Screen Shot 2017-12-04 at 9.45.59 AM.png")](https://store.suitecrm.com/assets/img/support/quickcrm/d037125ced078640a387367cffca6222/Screen%20Shot%202017-12-04%20at%209.19.34%20AM.png "Screen Shot 2017-12-04 at 9.19.34 AM.png")

    • cchang member avatar

      cchang

      4 years ago

      Screen Shot 2017-12-04 at 9.45.59 AM.png

    • bluquet member avatar

      NS-Team Provider Affiliate

      4 years ago

      Can you try changing config.php In default_permissions / user, you should have 'apache' In default_permissions / group, you should have 'crmusers'

  3. cchang member avatar

    cchang

    4 years ago

    They are all under the correct user/group. Screen Shot 2017-12-04 at 10.04.31 AM.png

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