by Dreamer Technologies

SuiteCRM Asterisk Integration, Click To Call, Call Notification Popup, Call Logs, Call Recordings, Call notes, Call transfer.
Supports Asterisk, FreePBX, Elastix, VICIDial

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#1709 - No PID after Asterisk Service Has Been Started

Closed Installation created by camiloduque Verified Purchase a year ago

Hi,
After configuring the Asterisk Server parameters, the service is started correctly but there is no process id number on screen and the Asterisk Call Notifications is in red.

Nodejs is installed, navigator console logs are:
Failed to load resource: net::ERR_CONNECTION_REFUSED
GET http://myCRMdomain.com:5188/socket.io/?extension=9500&EIO=3&transport=polling&t=MXoFmlb net::ERR_CONNECTION_REFUSED

Regards,

Camilo

  1. dreamertechs member avatar

    Dreamer Technologies Provider Affiliate

    a year ago

    Hello Camilo Duque,

    There may be multiple reasons for this.
    - The apache user might not have permission to run NodeJS script
    - There may be firewall issue which blocks browser to connect to port on which Service has been started.

    Can you please connect us on Skype : dreamertechs,
    so that we can provide you full support to make this plugin work for you.

    • camiloduque member avatar

      camiloduque Verified Purchase

      a year ago

      Hiren help me to fix this issue. Node wasn't installed on my server.
      Outstanding support!! now we are trying the product :)

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