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#32 - Client Disconnect after 3 seconds

Closed General Question created by it 4 years ago

hi, trying to install all in one CTI.

I have installed the prostiezvonki plugin onto asterisk and successfully see the module is loaded when I run:

DBUK-TEL-1*CLI> module show like cel_prostie
Module                         Description                             Use Count Status     Support Level
cel_prostiezvonki.so         Prostie Zvonki Asterisk v1.2.7.8         0         Running         unknown
1 modules loaded

unfortunately when viewing the /var/log/asterisk/cel_prodtiezvonki.log I see the following:

23.05.2016 20:54:33.615 INFO     Authorization error: clientID = W29iamVjdCBPYmplY3Rd, decoded = "[object Object]"
23.05.2016 20:55:50.736 INFO     New client connected: GUID , ClientType sugarcrm, PhoneNumber , BroadcastGroup , BroadcastEventsMask 0, EventsMode c3dvcmQxMjM=, EventsMask 0, ProtocolVersion 1
23.05.2016 20:55:53.282 INFO     Client disconnected

I only see these lines when I forcefully try a test connection (I appreciate the test connection doesn't work)

Please see my config:

========== CONFIG ==========
    Module for Asterisk 13
    password = password123
    certificate_path = /etc/asterisk/
    log_file = /var/log/asterisk/cel_prostiezvonki.log
    log_level = 4
    port = 10150
    internal_num_len = 3
    record_internal_path =
    record_external_path = /share/audio_records/
    audio_format = wav
    smart_transfer = 1
    transfer_time = 3
    answer_time = 10
    queue_max_length = 500
    use_ssl = 1
    add_prefix =
    contract = **************(Excluded due to possible sensitivity?)
    channel_type = SIP
    out_prefix =
    only_outgoing = 0
    event_log = 0
    lame_codec_path =

    is_free_pbx = 1

I am running FreePBX 13 on unbuntu server 14.04LTS x64 and running SUITECRM on unbuntu x64 14.04LTS.

I downloaded and installed this versioin of Prostie Zvonki:

** x64 Linux (FreePBX): http://prostiezvonki.ru/installs/prostiezvonki_freePBX_asterisk13_x64.zip

hope someone can help!

cheers

Tom

  1. it member avatar

    it

    4 years ago

    no wait, that looks like normal behaviour- I've got click to call working! having issues with incoming calls now not creating a pop up window

    using Chrome on a windows 10 machine. Anything I can do to troubleshoot this issue?

  2. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    Hi Tom,
    Sorry I did not answer yesterday.

    1. Regarding incoming call - first of all please check that you do not get "blocked pop-up" in your browser (small icon with red cross in address string in right coner of your browser).
    2. Please set debug mode in cel_prostiezvonki.conf (usually it is in /etc/asterisk folder) to "debug" value, try to call few times and send us cel_prostiezvonki_{date}.log (usually it is in /var/log/asterisk/)
    3. Please open browser conole (in chrome please push f12), select Console Tab, try to make outgoing call and incoming call. After that take a screenshot and send it to us.

    In your EMAIL you wrote that you have a problem with outgoing call. Here you wrote that it works. Please clarfiy do you have problem with outgoing call right now?

  3. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    My email is a@vedisoft.info. Please send screenshot with opened browser console and cel_prostiezvonki.conf in debug mode there

  4. it member avatar

    it

    4 years ago

    Thanks very much for the reply! Just to clarify, click to call did work fully for a while, then suddenly stopped. Incomming calls have never worked.

    I will collate the information you've asked for and email you back ASAP.

    many thanks

    Tom

    • Vedisoft member avatar

      Vedisoft Provider

      4 years ago

      Hi Tom,
      Ok. I'm waiting for your letter

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