by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#2492 - Compatability

Open General Question created by lawrence 6 months ago

Will this work with suitecrm , Grandstream UCM , Yealink VOIP phone T46G. Does it require a softphone ?

Thanks

  1. Vedisoft member avatar

    Vedisoft Provider

    6 months ago

    Hi,
    Our module “All-In-One CTI” doesn’t have direct integration with Grandstream .
    But you can use our module with your PBX if your users use our professional SIP-softphones – Softphone.Pro http://softphone.pro/en/ .

    If you use our softphone with your PBX then you get all functions of PBX-CRM integration:
    1. Learn who calls you before you start talking (pop-up notification on incoming call)
    2. Dialing number as easy as one-mouse-click (click-to-call)
    3. Know who and when talked to your clients (call logs on client page and in calls list view)
    4. Listen to conversation record directly from client page (audio records of phone talks)

    To try our SIP-softphone integration please do the following:
    1. Download installation file: http://softphone.pro/en/#download-section
    2. Install it using Installation Guide: http://softphone.pro/en/help
    3. Install All-In-One into your CRM (installation guide for CRM - https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-sugar-6)
    4. Put the following credentials into All-In-One Settings in Admin panel in SugarCRM
    • Password - 137638
    • Host - wss://softphone.prostiezvonki.ru
    • Port - 443
    • Match only last N digits - 10
    5. When you will configure your Softphone.Pro put the same password (137638) in your Softphone’s CRM System settings

    • jessica member avatar

      Jessica

      6 months ago

      Thanks for your reply.

      Does is install on Linux. I'm using Linux mint..

      Lawrence.

    • Vedisoft member avatar

      Vedisoft Provider

      6 months ago

      Hello,
      Unfortunately softphone.pro is only for Win and Mac. For clarity, this is a client application that is installed on the user's computer. In our practice, Linux is rarely used as an end-user OS.

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