by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#20 - Configuration error

Closed Installation created by saqibkamran97 4 years ago

Whenever I enter credentials and test connection it gives me error " connection closed with error code 1006".

  1. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    Please do not use test connection. It works only with specific PBXs.
    To test go to account list view and try to click-to-call.

    • saqibkamran97 member avatar

      saqibkamran97

      4 years ago

      So i should just enter credentials and save it? What should i put in last field i.e. match only last N digits?

    • saqibkamran97 member avatar

      saqibkamran97

      4 years ago

      I went to accounts list view and tried to call it gave me following error in console.

      " Firefox can't establish a connection to the server at ws://172.21.21.11:5038/?CID=RSR0ZTN0&CT=sugarcrm&GID=997&PhoneNumber=997&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1.

      websocket = new WebSocket(connection_url); "

    • Vedisoft member avatar

      Vedisoft Provider

      4 years ago

      You should put there how many digits should be matched to select accounts, contacts and leads on pop-up .
      For example,
      1. you call from number +14603345516
      2. you have a contact with phone number 14603345516
      3. you have an accont with phone number 4603345516

      If you put 11 in "match only last N digits", then you will only a contact on pop-up
      If you put 10 in "match only last N digits", then you will see both - conact and account.

    • saqibkamran97 member avatar

      saqibkamran97

      4 years ago

      any solution for this?

    • saqibkamran97 member avatar

      saqibkamran97

      4 years ago

      any solution for this?

    • Vedisoft member avatar

      Vedisoft Provider

      4 years ago

      Why did you use port 5038?
      Our module does not use AMI interface.
      By default we use port 10150. If you did not change it in cel_prostiezvonki.conf then please use this port (10150).

    • Vedisoft member avatar

      Vedisoft Provider

      4 years ago

      Why did you use port 5038?
      Our module does not use AMI interface.
      By default we use port 10150. If you did not change it in cel_prostiezvonki.conf then please use this port (10150).

  2. saqibkamran97 member avatar

    saqibkamran97

    4 years ago

    So i should just enter credentials and save it? What should i put in last field i.e. match only last N digits?

  3. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    You should put there how many digits should be matched to select accounts, contacts and leads on pop-up .
    For example,
    1. you call from number +14603345516
    2. you have a contact with phone number 14603345516
    3. you have an accont with phone number 4603345516

    If you put 11 in "match only last N digits", then you will only a contact on pop-up
    If you put 10 in "match only last N digits", then you will see both - conact and account.

  4. saqibkamran97 member avatar

    saqibkamran97

    4 years ago

    to use some other port we only have to change it in "cel_prostiezvonki.conf" file ?

    • Vedisoft member avatar

      Vedisoft Provider

      4 years ago

      yes.
      you have to change port in CRM (in module configuration panel in admin)

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