by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#164 - Where am I supposed to set the prefix?

Closed Bug? created by journeyerhum 3 years ago

If you have SSL on then please use the “wss://” prefix in CRM plug-in configuration. If you have SSL off
then please use the “ws://” prefix.

There is a note shown above in the Asterisk_FreePBX installation guide.

Then where can I set this prefix? I know it should be in ALL-IN-ONE CTI
in SuiteCRM but I cannot find exactly where I can set this prefix.

Thanks!

  1. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    It should be set in All In One configuration in admin panel in CRM in field host

  2. journeyerhum member avatar

    journeyerhum

    3 years ago

    With admin account of SuiteCRM, I selected admin > Configuration under All-In-One CTI
    There are only Password, Host, Port, Match only last N digits.
    I tried put the prefix into the Host i.e. I put "ws://192.168.0.81" as the entry of the Host.(I didn't set hostname for the freepbx. 192.168.0.81 is the ip for the freepbx)
    When I clicked TEST CONNECTION, I see error below :
    Connection close with error; Code: 1006 Reason:

    Could you let me know the right place for the prefix in more detail.
    The version of the SuiteCRM I use is :
    Version 7.7.8
    Sugar Version 6.5.24 (Build 509)

  3. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hi
    You did everything right. You should put prefix into host.
    That is correct - ws://192.168.0.81

    Test connection does not work for FreePBX.

    To check how it works please go to detail view of Accounts/Contacts/Leads and try to click-to-call.

    If it does n't work then please open developer tools (if you now how), switch to console tab, click-to-call again, make screenshot and send it to me (a@vedisoft.ru)

    OR let's have a skype call, you will share your screen, and we check everything together.

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