by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
Easy install. Stable work. 100% support.

Cancel at any time!
Free Trial

#164 - Where am I supposed to set the prefix?

Closed Bug? created by journeyerhum 4 years ago

If you have SSL on then please use the “wss://” prefix in CRM plug-in configuration. If you have SSL off
then please use the “ws://” prefix.

There is a note shown above in the Asterisk_FreePBX installation guide.

Then where can I set this prefix? I know it should be in ALL-IN-ONE CTI
in SuiteCRM but I cannot find exactly where I can set this prefix.


  1. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    It should be set in All In One configuration in admin panel in CRM in field host

  2. journeyerhum member avatar


    4 years ago

    With admin account of SuiteCRM, I selected admin > Configuration under All-In-One CTI
    There are only Password, Host, Port, Match only last N digits.
    I tried put the prefix into the Host i.e. I put "ws://" as the entry of the Host.(I didn't set hostname for the freepbx. is the ip for the freepbx)
    When I clicked TEST CONNECTION, I see error below :
    Connection close with error; Code: 1006 Reason:

    Could you let me know the right place for the prefix in more detail.
    The version of the SuiteCRM I use is :
    Version 7.7.8
    Sugar Version 6.5.24 (Build 509)

  3. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    You did everything right. You should put prefix into host.
    That is correct - ws://

    Test connection does not work for FreePBX.

    To check how it works please go to detail view of Accounts/Contacts/Leads and try to click-to-call.

    If it does n't work then please open developer tools (if you now how), switch to console tab, click-to-call again, make screenshot and send it to me (

    OR let's have a skype call, you will share your screen, and we check everything together.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...