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#1000 - New user and new setting not considered
I'm having some problems that maybe have the same cause: 1. I've set to an existing CRM user the "Extension" and check "Incoming Call notification" and "Click-to-Call" but even though I can find the extension number in TAPI logs there is not "phone calls" records in CRM for it. 2. Even though I don't check or remove the check in "Incoming Call notification" sometime I've the notification and sometimes no (apparently without a logic)
Do I have to restart the TAPI service when I do a change? Is there a specific procedure to follow?
Thanks.
eky
6 years ago
Dear all,
in few days our trial license expires. We' like to finish the tests to valutate definitively if buying the real license. Could you please answer my questions.
Thanks.
6 years ago
Hi, My skype is andrew.uymin. Let's resolve your issue by skype (it will be faster)
6 years ago
regarding your questions: 1. Please check what this user has in Browser Console after click-to-call. Send me screenshot with opened browswer console after click-to-call. 2. It is enouhg info to help you. For every case when you don't get incoming pop-up, we have to see PBX-connetor log file. Send us you PBX-connector log file and date-and-time when you don't get pop-up. 3. After changes in user's setting in CRM you don't need to restart TAPI. If 1. you get events by TAPI for the user 2. there is connection between user's browser and PBX-connector 3. your user's browser does not block pop-up for your CRM-site then you will get pop-up.
Best regards Andrey Uymin Project manager, Vedisoft a@vedisoft.info skype: andrew.uymin
6 years ago
Thanks for your answer. Tomorrow with the client I do some tests and eventually I write you by skype with logs. For what concerns the pop-up window it's strange that sometimes the pop-up appears and sometimes not and that appears also if I don't check "Incoming Call notification".
Regards, Marco B
6 years ago
Dear all,
below you can find a piece of TAPI logs. In this case the problem is the redirect (A->B->C) In the CRM I can find the A->B communication with NO ANSWER (correct), but I don't find the A->C communication It seems that the problem is "pushed to 0 client" even though the client was correctly connected.
Where: A = 03488080086 B = 419 C= 479
####### TAPI logs
06.03.2018 10:35:27.149 DEBUG Generating new call ID: return 398545106241064
06.03.2018 10:35:27.150 DEBUG Call created, callID=398545106241064, IsIncoming = False
06.03.2018 10:35:27.420 DEBUG Disconnected Cisco Line: [SEPBCC4939601FA] (419)
06.03.2018 10:35:27.421 DEBUG
10:35:27 - CALL_STATE.CS_DISCONNECTED AddressNameCisco Line: [SEPBCC4939601FA] (419) DialableAddress419 CIS_CALLEDIDNAME=Carli Silvio CIS_CALLEDIDNUMBER=419 CIS_CALLERIDNAME= CIS_CALLERIDNUMBER=03488080086 CIS_CONNECTEDIDNAME= CIS_CONNECTEDIDNUMBER= CIS_DISPLAYABLEADDRESS= CIS_CALLEDPARTYFRIENDLYNAME= CIS_CALLINGPARTYID= CIS_COMMENT= CIS_REDIRECTINGIDNAME= CIS_REDIRECTINGIDNUMBER= CIS_REDIRECTIONIDNAME= CIS_REDIRECTIONIDNUMBER= CIL_COMPLETIONID=0 CIL_RELATEDCALLID=0 CIL_TRUNK=4294967295 CIL_CALLID=4451830 CIL_ORIGIN=4
06.03.2018 10:35:27.423 WARNING Call::OnDisconnect wrong Mediasense API configuration, please check it for calls recording
06.03.2018 10:35:27.423 DEBUG OnCallFinished event: callID = 398545104930342, source = 03488080086, destination = 419, start = 1520328922, end = 1520328927, duration = 0, direction = 0, record = , line =
06.03.2018 10:35:27.423 DEBUG Event before encode:
06.03.2018 10:35:27.423 DEBUG Sending event to client 419
06.03.2018 10:35:27.424 DEBUG PBX event was pushed to 1 clients
06.03.2018 10:35:27.426 DEBUG
10:35:27 - CALLINFOCHANGE_CAUSE.CIC_REDIRECTIONID AddressNameCisco Line: [SEP88908D69FDB9] (479) DialableAddress479 CIS_CALLEDIDNAME=Carli Silvio CIS_CALLEDIDNUMBER=419 CIS_CALLERIDNAME= CIS_CALLERIDNUMBER=03488080086 CIS_CONNECTEDIDNAME= CIS_CONNECTEDIDNUMBER=03488080086 CIS_DISPLAYABLEADDRESS= CIS_CALLEDPARTYFRIENDLYNAME= CIS_CALLINGPARTYID= CIS_COMMENT= CIS_REDIRECTINGIDNAME=Carli Silvio CIS_REDIRECTINGIDNUMBER=419 CIS_REDIRECTIONIDNAME=Sacco Daniele CIS_REDIRECTIONIDNUMBER=479 CIL_COMPLETIONID=0 CIL_RELATEDCALLID=0 CIL_TRUNK=4294967295 CIL_CALLID=4451830 CIL_ORIGIN=1
06.03.2018 10:35:27.426 DEBUG OnChangeRedirectionID: Call already exists
06.03.2018 10:35:27.426 DEBUG Connected Cisco Line: [SEP88908D69FDB9] (479)
06.03.2018 10:35:27.427 DEBUG
10:35:27 - CALL_STATE.CS_CONNECTED AddressNameCisco Line: [SEP88908D69FDB9] (479) DialableAddress479 CIS_CALLEDIDNAME=Carli Silvio CIS_CALLEDIDNUMBER=419 CIS_CALLERIDNAME= CIS_CALLERIDNUMBER=03488080086 CIS_CONNECTEDIDNAME= CIS_CONNECTEDIDNUMBER=03488080086 CIS_DISPLAYABLEADDRESS= CIS_CALLEDPARTYFRIENDLYNAME= CIS_CALLINGPARTYID= CIS_COMMENT= CIS_REDIRECTINGIDNAME=Carli Silvio CIS_REDIRECTINGIDNUMBER=419 CIS_REDIRECTIONIDNAME=Sacco Daniele CIS_REDIRECTIONIDNUMBER=479 CIL_COMPLETIONID=0 CIL_RELATEDCALLID=0 CIL_TRUNK=4294967295 CIL_CALLID=4451830 CIL_ORIGIN=1
06.03.2018 10:35:27.427 DEBUG onOutcomingCall event: callID = 398545106241064, source = 03488080086, destination = 419
06.03.2018 10:35:27.428 DEBUG Event before encode:
06.03.2018 10:35:27.428 DEBUG PBX event was pushed to 0 clients
06.03.2018 10:35:27.428 DEBUG onOutcomingAnswer event: callID = 398545106241064, source = 03488080086, destination = 419
06.03.2018 10:35:27.428 DEBUG Event before encode:
06.03.2018 10:35:27.428 DEBUG PBX event was pushed to 0 clients
06.03.2018 10:35:29.535 DEBUG Call notification event has occured Cisco Line: [SEP38ED18E9D67A] (462)
06.03.2018 10:35:29.535 DEBUG Dialing Cisco Line: [SEP38ED18E9D67A] (462)
06.03.2018 10:35:29.537 DEBUG
6 years ago
Hi Marco, Please send me the whole log file with that event and send me your config file (PBX-connector config file) to a@vedisoft.info
6 years ago
I've sent files by mail.
Thanks, MB
6 years ago
Hi Marco, Please try this updated version of PBX connector: http://office.vedisoft.ru/__files/ProstieZvonki_Cisco_1_1_1.exe
Thank you.