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Display Namemarcobenci
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Member SinceMarch 15th, 2017
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Last SeenMarch 6th, 2018
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Support March 6th, 2018 @ 11:03 am
Dear all,
below you can find a piece of TAPI logs. In this case the problem is the redirect (A->B->C) In the CRM I can find the A->B communication with NO ANSWER (correct), but I don't find the A->C communication It seems that the problem is "pushed to 0 client" even though the client was correctly connected.
Where: A = 03488080086 B = 419 C= 479
####### TAPI logs
06.03.2018 10:35:27.149 DEBUG Generating new call ID: return 398545106241064
06.03.2018 10:35:27.150 DEBUG Call created, callID=398545106241064, IsIncoming = False
06.03.2018 10:35:27.420 DEBUG Disconnected Cisco Line: [SEPBCC4939601FA] (419)
06.03.2018 10:35:27.421 DEBUG
10:35:27 - CALL_STATE.CS_DISCONNECTED AddressNameCisco Line: [SEPBCC4939601FA] (419) DialableAddress419 CIS_CALLEDIDNAME=Carli Silvio CIS_CALLEDIDNUMBER=419 CIS_CALLERIDNAME= CIS_CALLERIDNUMBER=03488080086 CIS_CONNECTEDIDNAME= CIS_CONNECTEDIDNUMBER= CIS_DISPLAYABLEADDRESS= CIS_CALLEDPARTYFRIENDLYNAME= CIS_CALLINGPARTYID= CIS_COMMENT= CIS_REDIRECTINGIDNAME= CIS_REDIRECTINGIDNUMBER= CIS_REDIRECTIONIDNAME= CIS_REDIRECTIONIDNUMBER= CIL_COMPLETIONID=0 CIL_RELATEDCALLID=0 CIL_TRUNK=4294967295 CIL_CALLID=4451830 CIL_ORIGIN=406.03.2018 10:35:27.423 WARNING Call::OnDisconnect wrong Mediasense API configuration, please check it for calls recording
06.03.2018 10:35:27.423 DEBUG OnCallFinished event: callID = 398545104930342, source = 03488080086, destination = 419, start = 1520328922, end = 1520328927, duration = 0, direction = 0, record = , line =
06.03.2018 10:35:27.423 DEBUG Event before encode:
06.03.2018 10:35:27.423 DEBUG Sending event to client 419
06.03.2018 10:35:27.424 DEBUG PBX event was pushed to 1 clients
06.03.2018 10:35:27.426 DEBUG
10:35:27 - CALLINFOCHANGE_CAUSE.CIC_REDIRECTIONID AddressNameCisco Line: [SEP88908D69FDB9] (479) DialableAddress479 CIS_CALLEDIDNAME=Carli Silvio CIS_CALLEDIDNUMBER=419 CIS_CALLERIDNAME= CIS_CALLERIDNUMBER=03488080086 CIS_CONNECTEDIDNAME= CIS_CONNECTEDIDNUMBER=03488080086 CIS_DISPLAYABLEADDRESS= CIS_CALLEDPARTYFRIENDLYNAME= CIS_CALLINGPARTYID= CIS_COMMENT= CIS_REDIRECTINGIDNAME=Carli Silvio CIS_REDIRECTINGIDNUMBER=419 CIS_REDIRECTIONIDNAME=Sacco Daniele CIS_REDIRECTIONIDNUMBER=479 CIL_COMPLETIONID=0 CIL_RELATEDCALLID=0 CIL_TRUNK=4294967295 CIL_CALLID=4451830 CIL_ORIGIN=106.03.2018 10:35:27.426 DEBUG OnChangeRedirectionID: Call already exists
06.03.2018 10:35:27.426 DEBUG Connected Cisco Line: [SEP88908D69FDB9] (479)
06.03.2018 10:35:27.427 DEBUG
10:35:27 - CALL_STATE.CS_CONNECTED AddressNameCisco Line: [SEP88908D69FDB9] (479) DialableAddress479 CIS_CALLEDIDNAME=Carli Silvio CIS_CALLEDIDNUMBER=419 CIS_CALLERIDNAME= CIS_CALLERIDNUMBER=03488080086 CIS_CONNECTEDIDNAME= CIS_CONNECTEDIDNUMBER=03488080086 CIS_DISPLAYABLEADDRESS= CIS_CALLEDPARTYFRIENDLYNAME= CIS_CALLINGPARTYID= CIS_COMMENT= CIS_REDIRECTINGIDNAME=Carli Silvio CIS_REDIRECTINGIDNUMBER=419 CIS_REDIRECTIONIDNAME=Sacco Daniele CIS_REDIRECTIONIDNUMBER=479 CIL_COMPLETIONID=0 CIL_RELATEDCALLID=0 CIL_TRUNK=4294967295 CIL_CALLID=4451830 CIL_ORIGIN=106.03.2018 10:35:27.427 DEBUG onOutcomingCall event: callID = 398545106241064, source = 03488080086, destination = 419
06.03.2018 10:35:27.428 DEBUG Event before encode:
06.03.2018 10:35:27.428 DEBUG PBX event was pushed to 0 clients
06.03.2018 10:35:27.428 DEBUG onOutcomingAnswer event: callID = 398545106241064, source = 03488080086, destination = 419
06.03.2018 10:35:27.428 DEBUG Event before encode:
06.03.2018 10:35:27.428 DEBUG PBX event was pushed to 0 clients
06.03.2018 10:35:29.535 DEBUG Call notification event has occured Cisco Line: [SEP38ED18E9D67A] (462)
06.03.2018 10:35:29.535 DEBUG Dialing Cisco Line: [SEP38ED18E9D67A] (462)
06.03.2018 10:35:29.537 DEBUG
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Support March 5th, 2018 @ 4:40 pm
Thanks for your answer. Tomorrow with the client I do some tests and eventually I write you by skype with logs. For what concerns the pop-up window it's strange that sometimes the pop-up appears and sometimes not and that appears also if I don't check "Incoming Call notification".
Regards, Marco B
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Support March 5th, 2018 @ 8:44 am
Dear all,
in few days our trial license expires. We' like to finish the tests to valutate definitively if buying the real license. Could you please answer my questions.
Thanks.
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Support February 12th, 2018 @ 3:09 pm
"All data is transfered between user browser and PBX-connector (not between CRM-server and PBX-connector). So if user is not online (is not in CRM) and do n't get info about his calls. Once user logges in, you get info with his phone calls log."
If I've understood, all the calls when user is not logged in are lost. For our users this is a very big issue. Is there a workaround?
Thanks, Marco B
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Support February 8th, 2018 @ 4:31 pm
Thanks, now it works correctly. I have some doubts/issues:
1) Which is the difference between "Talk duration" and "Connection duration" ? 2) What is the source to calculate this information? 3) Sometimes the calls record in Phone Calls list view are visible only after several minutes even if I refresh the page. 4) Sometimes Dial status is "No answer" but it's not correct. 5) A software like Cisco Jabber can create problems?
Thanks and regards.
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Support February 8th, 2018 @ 7:37 am
In fact, using ws:// I got error log in PBX-connector. I think the problem is this:
08.02.2018 08:38:33.474 DEBUG on validate 08.02.2018 08:38:33.474 DEBUG resource = /?CID=Y3JtcHdkMTgh&CT=sugarcrm&GID=479&PhoneNumber=479&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1 08.02.2018 08:38:33.474 DEBUG No valid license for sugarcrm type 08.02.2018 08:38:33.474 INFO Authorization error: server license expired!
I'm using the public trial license key. So I have to request a personal trial license key to complete the test. Is it right?
Thanks in advance.
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Support February 7th, 2018 @ 3:59 pm
I'm sorry but I can't give you access to our CRM-instance. This is the console.log error:
WebSocket connection to 'wss://172.20.60.111:10150/?CID=Y3JtcHdkMTgh&CT=sugarcrm&GID=479&PhoneNumber=479&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1' failed: WebSocket opening handshake timed out
WrappedWebSocket @ VM144522:164 ProstieZvonki.connect @ sugar_grp1.js:917 (anonymous) @ sugar_grp1.js:924 j @ sugar_grp1_jquery.js:2 fireWith @ sugar_grp1_jquery.js:2 x @ sugar_grp1_jquery.js:4 (anonymous) @ sugar_grp1_jquery.js:4
In PBX-connector I can't find any log that is connected to CRM
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