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• New user and new setting not considered

  Support March 6th, 2018 @ 11:52 am
  

  I've sent files by mail.

  Thanks,
  MB

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• New user and new setting not considered

  Support March 6th, 2018 @ 11:03 am
  

  Dear all,

  below you can find a piece of TAPI logs.
  In this case the problem is the redirect (A->B->C)
  In the CRM I can find the A->B communication with NO ANSWER (correct), but I don't find the A->C communication
  It seems that the problem is "pushed to 0 client" even though the client was correctly connected.

  Where:
  A = 03488080086
  B = 419
  C= 479

  ####### TAPI logs

  06.03.2018 10:35:27.149 DEBUG     Generating new call ID: return 398545106241064

  06.03.2018 10:35:27.150 DEBUG     Call created, callID=398545106241064, IsIncoming = False

  06.03.2018 10:35:27.420 DEBUG     Disconnected Cisco Line: [SEPBCC4939601FA] (419)

  06.03.2018 10:35:27.421 DEBUG    
  10:35:27 - CALL_STATE.CS_DISCONNECTED
  AddressNameCisco Line: [SEPBCC4939601FA] (419)
  DialableAddress419
  CIS_CALLEDIDNAME=Carli Silvio
  CIS_CALLEDIDNUMBER=419
  CIS_CALLERIDNAME=
  CIS_CALLERIDNUMBER=03488080086
  CIS_CONNECTEDIDNAME=
  CIS_CONNECTEDIDNUMBER=
  CIS_DISPLAYABLEADDRESS=
  CIS_CALLEDPARTYFRIENDLYNAME=
  CIS_CALLINGPARTYID=
  CIS_COMMENT=
  CIS_REDIRECTINGIDNAME=
  CIS_REDIRECTINGIDNUMBER=
  CIS_REDIRECTIONIDNAME=
  CIS_REDIRECTIONIDNUMBER=
  CIL_COMPLETIONID=0
  CIL_RELATEDCALLID=0
  CIL_TRUNK=4294967295
  CIL_CALLID=4451830
  CIL_ORIGIN=4

  06.03.2018 10:35:27.423 WARNING Call::OnDisconnect wrong Mediasense API configuration, please check it for calls recording

  06.03.2018 10:35:27.423 DEBUG     OnCallFinished event: callID = 398545104930342, source = 03488080086, destination = 419, start = 1520328922, end = 1520328927, duration = 0, direction = 0, record = , line =

  06.03.2018 10:35:27.423 DEBUG     Event before encode:

  06.03.2018 10:35:27.423 DEBUG     Sending event to client 419

  06.03.2018 10:35:27.424 DEBUG     PBX event was pushed to 1 clients

  06.03.2018 10:35:27.426 DEBUG    
  10:35:27 - CALLINFOCHANGE_CAUSE.CIC_REDIRECTIONID
  AddressNameCisco Line: [SEP88908D69FDB9] (479)
  DialableAddress479
  CIS_CALLEDIDNAME=Carli Silvio
  CIS_CALLEDIDNUMBER=419
  CIS_CALLERIDNAME=
  CIS_CALLERIDNUMBER=03488080086
  CIS_CONNECTEDIDNAME=
  CIS_CONNECTEDIDNUMBER=03488080086
  CIS_DISPLAYABLEADDRESS=
  CIS_CALLEDPARTYFRIENDLYNAME=
  CIS_CALLINGPARTYID=
  CIS_COMMENT=
  CIS_REDIRECTINGIDNAME=Carli Silvio
  CIS_REDIRECTINGIDNUMBER=419
  CIS_REDIRECTIONIDNAME=Sacco Daniele
  CIS_REDIRECTIONIDNUMBER=479
  CIL_COMPLETIONID=0
  CIL_RELATEDCALLID=0
  CIL_TRUNK=4294967295
  CIL_CALLID=4451830
  CIL_ORIGIN=1

  06.03.2018 10:35:27.426 DEBUG     OnChangeRedirectionID: Call already exists

  06.03.2018 10:35:27.426 DEBUG     Connected Cisco Line: [SEP88908D69FDB9] (479)

  06.03.2018 10:35:27.427 DEBUG    
  10:35:27 - CALL_STATE.CS_CONNECTED
  AddressNameCisco Line: [SEP88908D69FDB9] (479)
  DialableAddress479
  CIS_CALLEDIDNAME=Carli Silvio
  CIS_CALLEDIDNUMBER=419
  CIS_CALLERIDNAME=
  CIS_CALLERIDNUMBER=03488080086
  CIS_CONNECTEDIDNAME=
  CIS_CONNECTEDIDNUMBER=03488080086
  CIS_DISPLAYABLEADDRESS=
  CIS_CALLEDPARTYFRIENDLYNAME=
  CIS_CALLINGPARTYID=
  CIS_COMMENT=
  CIS_REDIRECTINGIDNAME=Carli Silvio
  CIS_REDIRECTINGIDNUMBER=419
  CIS_REDIRECTIONIDNAME=Sacco Daniele
  CIS_REDIRECTIONIDNUMBER=479
  CIL_COMPLETIONID=0
  CIL_RELATEDCALLID=0
  CIL_TRUNK=4294967295
  CIL_CALLID=4451830
  CIL_ORIGIN=1

  06.03.2018 10:35:27.427 DEBUG     onOutcomingCall event: callID = 398545106241064, source = 03488080086, destination = 419

  06.03.2018 10:35:27.428 DEBUG     Event before encode:

  06.03.2018 10:35:27.428 DEBUG     PBX event was pushed to 0 clients

  06.03.2018 10:35:27.428 DEBUG     onOutcomingAnswer event: callID = 398545106241064, source = 03488080086, destination = 419

  06.03.2018 10:35:27.428 DEBUG     Event before encode:

  06.03.2018 10:35:27.428 DEBUG     PBX event was pushed to 0 clients

  06.03.2018 10:35:29.535 DEBUG     Call notification event has occured Cisco Line: [SEP38ED18E9D67A] (462)

  06.03.2018 10:35:29.535 DEBUG     Dialing Cisco Line: [SEP38ED18E9D67A] (462)

  06.03.2018 10:35:29.537 DEBUG

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• New user and new setting not considered

  Support March 5th, 2018 @ 4:40 pm
  

  Thanks for your answer.
  Tomorrow with the client I do some tests and eventually I write you by skype with logs.
  For what concerns the pop-up window it's strange that sometimes the pop-up appears and sometimes not and that appears also if I don't check "Incoming Call notification".

  Regards,
  Marco B

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• New user and new setting not considered

  Support March 5th, 2018 @ 8:44 am
  

  Dear all,

  in few days our trial license expires.
  We' like to finish the tests to valutate definitively if buying the real license.
  Could you please answer my questions.

  Thanks.

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• CTI module does not work

  Support February 12th, 2018 @ 3:09 pm
  

  "All data is transfered between user browser and PBX-connector (not between CRM-server and PBX-connector).
  So if user is not online (is not in CRM) and do n't get info about his calls. Once user logges in, you get info with his phone calls log."

  If I've understood, all the calls when user is not logged in are lost.
  For our users this is a very big issue.
  Is there a workaround?

  Thanks,
  Marco B

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• CTI module does not work

  Support February 8th, 2018 @ 4:31 pm
  

  Thanks, now it works correctly.
  I have some doubts/issues:

  1) Which is the difference between "Talk duration" and "Connection duration" ?
  2) What is the source to calculate this information?
  3) Sometimes the calls record in Phone Calls list view are visible only after several minutes even if I refresh the page.
  4) Sometimes Dial status is "No answer" but it's not correct.
  5) A software like Cisco Jabber can create problems?

  Thanks and regards.

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• CTI module does not work

  Support February 8th, 2018 @ 7:37 am
  

  In fact, using ws:// I got error log in PBX-connector.
  I think the problem is this:

  08.02.2018 08:38:33.474 DEBUG     on validate
  08.02.2018 08:38:33.474 DEBUG     resource = /?CID=Y3JtcHdkMTgh&CT=sugarcrm&GID=479&PhoneNumber=479&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1
  08.02.2018 08:38:33.474 DEBUG     No valid license for sugarcrm type
  08.02.2018 08:38:33.474 INFO     Authorization error: server license expired!

  I'm using the public trial license key.
  So I have to request a personal trial license key to complete the test. Is it right?

  Thanks in advance.

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• CTI module does not work

  Support February 7th, 2018 @ 3:59 pm
  

  I'm sorry but I can't give you access to our CRM-instance.
  This is the console.log error:

  WebSocket connection to 'wss://172.20.60.111:10150/?CID=Y3JtcHdkMTgh&CT=sugarcrm&GID=479&PhoneNumber=479&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1' failed: WebSocket opening handshake timed out

  WrappedWebSocket @ VM144522:164
  ProstieZvonki.connect @ sugar_grp1.js:917
  (anonymous) @ sugar_grp1.js:924
  j @ sugar_grp1_jquery.js:2
  fireWith @ sugar_grp1_jquery.js:2
  x @ sugar_grp1_jquery.js:4
  (anonymous) @ sugar_grp1_jquery.js:4

  In PBX-connector I can't find any log that is connected to CRM

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