by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#3381 - issue to uninstall Security Suite

Closed Installation created by Groupe Cahors Verified Purchase a year ago

Hi, I need help to uninstall SuiteCRM. I try to uninstall it from our dev environnement. Uninstallation stops à 93% and then I cannot access anymore to crm (white page). I really need help and it s rather urgent, because SuiteCRM production is very very slow since our subscription has expired, and people cannot work any more.

Thank's for your help

_Inclure: cache/upgrades/temp/IvprtE/scripts/pre_uninstall.php Running pre_uninstall... 93%

Désinstallation des Beans : SecurityGroups Suppression des tables securitygroups_acl_roles Suppression des tables securitygroups_users Désinstallation des Relations Suppression des tables securitygroups_records Suppression des tables securitygroups_default Suppression des tables securitygroups_additionalusers Reconstruction TableDictionary... Désinstallation de l'extension Désinstallation de l'extension Désinstallation des Packs de Langue Reconstruction Language...en_us Reconstruction Language...es_es Reconstruction Language...it_it Reconstruction Language...fr_fr Reconstruction Language...pt_br Reconstruction Language...de_de Reconstruction Language...ru_ru Reconstruction Language...ua_ua Reconstruction Language...nl_nl Reconstruction Language...hu_hu Désinstallation de l'extension Désinstallation de l'extension Désinstallation de l'extension Désinstallation de l'extension Désinstallation de l'extension Reconstruction ActionViewMap... Reconstruction ActionFileMap... Reconstruction ActionReMap... Reconstruction Administration... Reconstruction EntryPointRegistry... Reconstruction Extensions... Reconstruction FileAccessControlMap... Reconstruction Layoutdefs... Reconstruction GlobalLinks... Reconstruction LogicHooks... Reconstruction Menus... Reconstruction Include... Reconstruction ScheduledTasks... Reconstruction UserPage... Reconstruction Utils... Reconstruction Vardefs... Reconstruction JSGroupings... Reconstruction Actions..._

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    Sorry for the frustrations here! Unfortunately, there are times when the SuiteCRM uninstaller just doesn't work.

    When this happens after using the uninstall feature in Module Loader follow these steps:

    1) Grab a clean instance of your version of SuiteCRM. SourceForge is a great place to grab this.

    2) Copy the following directories from your clean SuiteCRM instance into your production instance:

    /data
    /include
    /modules
    /soap
    /themes
    

    3) Log in and run the following three repair steps:

    Admin -> Repair -> Quick Repair & Rebuild
    Admin -> Repair -> Rebuild Relationships
    Admin -> Repair -> Repair Roles
    

    You should be up and running at this point.

  2. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hi,

    Thank's for quick answer. What impact will this have on custom module (for exemple i have a custom module file in /modules) or others customisations ?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Happy to help. Your custom module won't be in the clean install that gets copied over so it won't be replaced. It'll just stay there. I do suggest backing up your production CRM files though just in case you find later that you did update core files at one point.

  3. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hi ,

    Thank's again for support. I did what you mentionned above : Copy : /data /include /modules /soap /themes

    Admin -> Repair -> Quick Repair & Rebuild Admin -> Repair -> Rebuild Relationships Admin -> Repair -> Repair Roles

    The panel SecuritySuite still appears in administration. Is it normal ? Do i try to remove the Security Suite package now in the module loader ?

  4. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hi , I endly tried uninstalling the Security Suite package now in the module loader, but it failed again (93%) and crm crashed. Any other solution ?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Definitely do the restore methods described above. At that point, SecuritySuite is uninstalled. The panel will show still as there is a free, reduced version that comes with SuiteCRM.

      As far as it still showing in Module Loader, this can either be ignored or manually removed from the upgrade_history table. Look for the record with the id_name being SecurityGroups.

    • Cahors member avatar

      Groupe Cahors Verified Purchase

      a year ago

      Hi, Thank's. We finally could uninstall Security Suite ! Thank's for your help

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Great! Happy to help and thanks for confirming.

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