• Custom Layouts Always Saving As Default

  Support September 10th, 2019 @ 5:04 pm
  

  Is there any way that I could help debug this? If so, please email solutions@eggsurplus.com with both a temp SuiteCRM admin account and SSH access. The focus will be on figuring out why Save & Deploy isn't writing to that specific file. No changes to permissions outside of /custom/modules/Leads and possibly /cache/modules/Leads will be made. All work done will be recorded and shared.

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• Custom Layouts Always Saving As Default

  Support September 10th, 2019 @ 3:30 pm
  

  Tried replicating this on a 7.11.7 instance and it is working with every scenario I can think of for the Leads module. Could you list what you have installed in Module Loader? I wonder if there is a conflict somewhere causing the deploy to not create the directory. I still lean towards the permission/ownership side though. The user/group that Apache is running under may not have appropriate permissions to overwrite the editviewdefs.php file.

  Another possibility is that the install of SecuritySuite 3.1.17 didn't copy all files over due to permissions. Could you check /modules/ModuleBuilder/parsers/views/DeployedMetaDataImplementation.php and see if there is a /* BEGIN - SECURITY GROUPS */ on line 404? If not, an install will need to be done again. This will require tricking SuiteCRM by unzipping the SecuritySuite install zip, editing manifest.php, changing the version number to 3.1.17_1, saving, rezipping, and uploading. Otherwise it will act like it installed again, but actually doesn't as it sees that the same version number is already installed.

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• Custom Layouts Always Saving As Default

  Support September 10th, 2019 @ 2:17 pm
  

  When you save and deploy check the following folder to see if your group layout is actually saving:

  /custom/modules/Leads/metadata/{group_id}/editviewdefs.php, etc

  The {group_id} will be the database ID for your security group that you are creating the layout for. If that is not there then for whatever reason it is not able to create the directory along with the files there.

  If it is there and you go to access the edit view as a user in that team it should then create the cached version in:

  /cache/modules/Leads/{group_id/EditView.tpl, etc.

  Let me know what you find around that.

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• Custom Layouts Always Saving As Default

  Support September 9th, 2019 @ 10:26 pm
  

  Hello,

  This has happened before a few times and each time it was due to file permissions not being correct. So when you save and deploy it isn't able to actually create the new layouts. To correct permissions look for points 4 and 5 under the Copying SuiteCRM files to web server at https://docs.suitecrm.com/admin/installation-guide/downloading-installing/.

  If you still have issues try opening permissions wide open to 777 on the custom and cache directories simply to test a save and deploy and see if it works. Then dial it back and find out what is the correct permissions and file/directory ownership for your server.

  Hope this helps!
  -Jason

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• Security Suite Installation

  Support August 30th, 2019 @ 7:23 pm
  

  Glad you were able to figure that out! Yes, just start a new trial and use the new license key. No need to reinstall.

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• Security Suite Installation

  Support August 30th, 2019 @ 6:55 pm
  

  Once fixed the package needs to be removed/deleted from Module Loader and reuploaded. Then try installing again. If you still run into the same issue then the permissions are not permissive enough still. It could also be a file/directory ownership issue as well.

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• Security Suite Installation

  Support August 30th, 2019 @ 5:36 pm
  

  Hello,

  This error will always happen if file permissions are not set correctly for SuiteCRM. It prevents either the uploaded zip file to not unzip correctly or the copying of files to not work.

  For suggested permission settings see the "Copying SuiteCRM files to web server" section at https://docs.suitecrm.com/admin/installation-guide/downloading-installing/.

  Hope this helps!
  -Jason

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• Trial has expired and I cannot i access my crm!

  Support July 22nd, 2019 @ 1:43 pm
  

  In SuiteCRM the fatal error level is just to indicate that it should write to the log even if the logger is set to debug. This does not indicate that it broke the system. It's a bit confusing.

  Something else is causing your CRM to not function. I advise starting by reviewing your Apache and PHP logs. There should be something in there such as a 500 error. In your suitecrm.log look for any SQL Query failures.

  Hope this helps!

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• Trial has expired and I cannot i access my crm!

  Support July 22nd, 2019 @ 11:07 am
  

  To clarify, an expired trial will not prevent your CRM from working. It simply drops the SecuritySuite group permissions down to owner rights.

  If you are having issues with your CRM access the cause will be elsewhere..

  Thanks,
  Jason

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• Trial has expired and I cannot i access my crm!

  Support July 22nd, 2019 @ 11:06 am
  

  Hello,

  The trial for SecuritySuite was cancelled last week. If you are still interested in SecuritySuite please feel free to start a new trial. After starting the trial you can grab the new license key and copy/paste it into the Admin->SecuritySuite->License Configuration screen and validate it. Everything with SecuritySuite will be begin to work again at that point.

  Let me know if you have any questions.

  Cheers,
  Jason

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• Notes and Target Lists missing Security Groups field to add in Studio for FILTER layouts

  Support June 26th, 2019 @ 2:24 am
  

  Uploaded a new 3.1.17 version that adds support for these 3 modules. They do not extend the Basic object in SuiteCRM so they do not get the default basic vardef SecurityGroups fields.

  If you wish to avoid upgrading and just manually apply the fix then unzip and copy the following 3 files:

  • /install_dir/relationships/Notes/securitygroups_notesVardefs.php to /custom/Extension/modules/Notes/Ext/Vardefs
  • /install_dir/relationships/EmailTemplates/securitygroups_emailtemplatesVardefs.php to /custom/Extension/modules/EmailTemplates/Ext/Vardefs
  • /install_dir/relationships/ProspectLists/securitygroups_prospect_listVardefs.php to /custom/Extension/modules/ProspectLists/Ext/Vardefs

  Then run a Quick Repair & Rebuild. They will then show up in Studio.

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• Module licence config bug

  Support June 26th, 2019 @ 2:19 am
  

  Uploaded a new 3.1.17 version that addresses this issue. It should be installed using Module Loader without uninstalling prior. Just leave the existing version and install the new one on top of it.

  Thanks!
  Jason

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• Notes and Target Lists missing Security Groups field to add in Studio for FILTER layouts

  Support June 25th, 2019 @ 7:55 pm
  

  For the custom module, be sure to go to Admin->SecuritySuite and use the Hookup Module tool to add SecurityGroups support to the custom module. The default way that the CRM relates to groups doesn't work. Once done do a quick repair and it will show a multi-select.

  I'll look at adding support for those other 3 modules to see if there was a reason why those weren't supported by default.

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• Module licence config bug

  Support June 25th, 2019 @ 1:28 pm
  

  Thanks for reporting this. It looks like a conflict with a Gantt module that is installed. We will look at accounting for this and will let you know here when a solution is ready.

  Cheers,
  Jason

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• Rename Security Groups subpanel title

  Support June 19th, 2019 @ 7:56 pm
  

  I believe it loads in alphabetical order so drop it in that same directory with a name like zzzzMyCustomLabels.php and repair a couple of times.

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• Multi-Group user and convert Lead to Account

  Support June 17th, 2019 @ 7:45 pm
  

  Look in the zip for /install_dir/notupgradesafe/modules/Leads/views/view.convertlead.php. In that file merge with that same file in production. Look for the single /* BEGIN - SECURITY GROUPS */ code block.

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• Multi-Group user and convert Lead to Account

  Support June 14th, 2019 @ 9:57 pm
  

  3.1.16 is now available in your downloads that address the lead conversion. Just install over the top of the existing install. Do not uninstall prior. Let me know how it goes!

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• Multi-Group user and convert Lead to Account

  Support June 14th, 2019 @ 8:04 pm
  

  Fortunately, and unfortunately, confirmed this behavior with recent versions of SuiteCRM. I will follow up here when a new version is available.

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