• SecuritySuite - Trial

  Support November 23rd, 2022 @ 4:39 pm
  

  Perfect. Invite sent. Thank you!

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• SecuritySuite - Trial

  Support November 23rd, 2022 @ 4:28 pm
  

  Absolutely. I can send you over a Zoom invite. Shutting down for the week here for holidays. How does your schedule look early next week? Anything between 10am to 3pm central available Monday, Tuesday, or Wednesday? I will email you over an invite.

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• SecuritySuite - Trial

  Support November 22nd, 2022 @ 10:20 pm
  

  I am having troubles recreating this issue. Would you be able to take a video walking through each of the steps up to and including Jim's meeting showing on Chris' calendar? I would love to see the meeting record including all invites and each of the subpanels fully expanded.

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• User with two groups, and different edit views

  Support September 21st, 2022 @ 2:09 am
  

  Yes, unfortunately for your use-case, the layout that gets used is from the Primary Group that a user is in with the fallback being the first layout that it grabs. It does not take into account the groups associated to the current record.

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• Security Suite Group permissions not working correctly

  Support July 19th, 2022 @ 4:13 pm
  

  Hi folks,

  Happy to help. What version of SuiteCRM are you currently on? Since you have had SecuritySuite for quite awhile now, were there any changes on the server or within SuiteCRM between when it was working and when it stopped working for you?

  I can certainly hop on a call with you. I'm available today from now until 4pm central and tomorrow noon to 4pm central. Feel free to email me at solutions - @ - eggsurplus - . - com (no hyphens or spaces).

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• License Keys and SuiteCRM instances

  Support July 14th, 2022 @ 5:56 pm
  

  Yes, you can absolutely use the same key for your production and dev instance.

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• New fields added to screen saved and published but screen remains the same.

  Support May 29th, 2022 @ 3:38 pm
  

  Hi there. This is going to be a file permissions issue that is causing either the layout changes not to save or SuiteCRM to be unable to load the saved layouts. This is all saved in the /custom directory. Be sure to match up permissions, ownership, and double check the user that is running your web server (which is typically Apache).

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• Urgent- Mass Update Additional Assigned User in Account Module

  Support May 26th, 2022 @ 3:43 pm
  

  Unfortunately, it is not available through SecuritySuite. I recommend working directly in the database for this. Additional Assigned Users all live in the securitygroups_additionalusers. I recommend viewing that table for Account records and then inserting data based on how that is formatted.

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• Is it support suiteCRM version 8.0?

  Support May 24th, 2022 @ 1:42 am
  

  My apologies. I do owe you a reply.

  SuiteCRM 8 support is still planned. Misc delays are causing schedules to shuffle. I will follow up here when there is more information to share. PHP 8 should currently work, but we will review that as well.

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• Conflict/Issue between SecuritySuite and SuiteCRM Role Module

  Support April 6th, 2022 @ 1:53 pm
  

  Great! Unfortunately, in cases like this one Module Loader will show it as not installed until all those file permissions are resolved and it can be installed fully through the Module Loader.

  If you want that to not show in Module Loader I recommend just deleting the package.

  Also keep this handy if you ever do want to uninstall SecuritySuite: https://store.suitecrm.com/docs/securitysuite/uninstallation-guide

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• Conflict/Issue between SecuritySuite and SuiteCRM Role Module

  Support April 5th, 2022 @ 12:31 pm
  

  Almost there! There is one more file to copy from the zip package.

  Copy /install_dir/relationships/Users/securitygroups_usersMetaData.php to the /metadata directory.

  Then do a Rebuild Relationships.

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• Conflict/Issue between SecuritySuite and SuiteCRM Role Module

  Support April 4th, 2022 @ 2:33 pm
  

  Yeah, the needed files aren't copying over as they need to be. This usually works 99% of the time in SuiteCRM having thousands of installs. Unfortunately, you are running into issues.

  To resolve, unzip the install package and copying over the 5 files in /install_dir/relationships/SecurityGroups to the /metadata directory of your install. Then Rebuild Relationships again.

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• Conflict/Issue between SecuritySuite and SuiteCRM Role Module

  Support March 29th, 2022 @ 8:54 pm
  

  Sorry about the challenges here. SuiteCRM can be really finicky with it's module loader. If it isn't showing as installed then the installation is failing at some point. Usually, this is a file permissions issue that causes module loader not to be able to unzip the package and/or copy over the files to it's final destination. Addressing the permissions and running the installer again will resolve this unless permissions are still not quite right.

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• Conflict/Issue between SecuritySuite and SuiteCRM Role Module

  Support March 29th, 2022 @ 8:16 pm
  

  Try another Rebuild Relationships. Due to making the module inactive, it may have ran into an issue rebuilding the relationships.

  If that still fails then this can be solved by unzipping the install package and copying over the 5 files in /install_dir/relationships/SecurityGroups to the /metadata directory of your install. Then Rebuild Relationships again.

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• Conflict/Issue between SecuritySuite and SuiteCRM Role Module

  Support March 29th, 2022 @ 7:28 pm
  

  Thanks! This has been addressed in the latest version. Please grab 3.1.31 from your downloads at https://store.suitecrm.com/orders for SuiteCRM 7.12.5. Install, run Quick Repair/Rebuild, Rebuild Relationships, and Repair Roles. The error should be gone at that point.

  Let me know if you have any questions.

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• Conflict/Issue between SecuritySuite and SuiteCRM Role Module

  Support March 29th, 2022 @ 5:01 pm
  

  Could you send over the version of SecuritySuite that is installed? This should be visible under the Module Loader page within SuiteCRM. Thank you!

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• how to see update Docs?

  Support March 18th, 2022 @ 4:28 am
  

  Hello,

  Release Notes are kept here: https://store.suitecrm.com/docs/securitysuite/release-notes. Let me know if you have any other questions.

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• Error with the security suite plugin

  Support March 4th, 2022 @ 9:58 pm
  

  A new version of SecuritySuite has been uploaded (3.1.30) that addresses some PHP issues which may be what you ran into. I suggest upgrading when you can.

  If it does not and you cannot get the license key to validate then it may be an SSL issue which can be resolved by upgrading OpenSSL on your server to at least version 1.1. We noticed a handful of servers having this issue around the December timeframe: https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/

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• New version of security suite is not getting installed

  Support March 4th, 2022 @ 9:55 pm
  

  3.1.30 has just been released and is available in your downloads. This addresses some PHP issues on specific instances.

  If this doesn't resolve the issue for you, are you using a custom theme, by chance? If so, which one?

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• I tried to update my payment information

  Support March 4th, 2022 @ 1:10 am
  

  Hi Manuel,

  Yes, I see that it went through successfully and that the license was able to validate. Thanks for using SecuritySuite!

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