• missing user role type column in role management

  Support January 23rd, 2020 @ 2:59 pm
  

  Hello,

  To get that column to show run the following three repair steps found on the Admin->Repair page:

  • Quick Repair & Rebuild (execute any SQL generated after the page loads)
  • Rebuild Relationships
  • Repair Roles

  The new column will then show.

  Cheers,
  Jason

  View Comment
  
  
• License service issue

  Support January 14th, 2020 @ 9:15 pm
  

  Hello,

  Following up to see if you are good to go now.

  Cheers,
  Jason

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• Getting "SecuritySuite is no longer active Please renew your subscription or check your license configuration."

  Support January 14th, 2020 @ 9:14 pm
  

  Great! Let me know if you need anything else.

  View Comment
  
  
• Getting "SecuritySuite is no longer active Please renew your subscription or check your license configuration."

  Support January 13th, 2020 @ 11:20 pm
  

  Hello,

  Please try revalidating the same key by going to the Admin page. Then click on the License Configuration page in the SecuritySuite section. Once validated again you should be good to go. Let me know if you have any questions.

  Thanks,
  Jason

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• License service issue

  Support January 13th, 2020 @ 11:13 pm
  

  Hello,

  Go ahead and give the validation another try under Admin->SecuritySuite->License Configuration. If you still have any issues please let me know.

  Thanks,
  Jason

  View Comment
  
  
• how to remove it?

  Support January 11th, 2020 @ 1:44 pm
  

  Hello,

  Unfortunately this can happen in some situations if file permissions didn't allow SuiteCRM to backup the files during installation correctly.

  To correct, download a clean version of SuiteCRM that matches the version that you are currently on. Then copy the following directories over to your broken instance:

  • /data
  • /include
  • /modules
  • /soap
  • /themes

  Once copied you will be able to log in. Then run the following:

  • Admin -> Repair -> Quick Repair and Rebuild
  • Admin -> Repair -> Rebuild Relationships
  • Admin -> Repair -> Repair Roles

  You will be all set then.

  Let me know if you have any questions.

  View Comment
  
  
• no column - User Role Types

  Support January 9th, 2020 @ 6:50 pm
  

  Great! Happy to help. Closing this case out for now. Feel free to open a new one if anything else comes up.

  Cheers,
  -Jason

  View Comment
  
  
• no column - User Role Types

  Support January 9th, 2020 @ 6:37 pm
  

  Hello,

  It looks like your SecuritySuite Enterprise license has not validated yet. Could you first go to the Admin page and under the SecuritySuite section click on License Configuration. Then paste in the key from order 9108 from your purchases at https://store.suitecrm.com/orders. Finish by validating that key.

  Once validated run the following 3 processes and then you should be all set:

  • Admin -> Repair -> Quick Repair & Rebuild (execute any SQL generated on the page)
  • Admin -> Repair -> Rebuild Relationships
  • Admin -> Repair -> Repair Roles

  Let me know if you have any questions.

  View Comment
  
  
• Issues with assigning roles to security groups

  Support November 12th, 2019 @ 2:24 am
  

  I misread what you are attempting and see what is going on now. When you create a new group that group then needs to be added to each Document. This missing step will cause the behavior you describe.

  As an alternative, the existing groups that you already use should be on the Documents already if they were inherited by the parent record or the sales person who created the Document. If so, just using the existing role you already have assigned to the sales person should work if you change the Documents permission to View=>Group and List=>Group. Reminder that whenever a role is edited the user needs to log out then back in for any role changes to go into effect.

  Otherwise, when you create the Document be sure to add the new security group to the Document. Once that is done then it should work if you have that new group's role set to View=>Group and List=>Group.

  Let me know if you have any questions.

  View Comment
  
  
• Issues with assigning roles to security groups

  Support November 11th, 2019 @ 8:30 pm
  

  Thanks Amy,

  I will test this scenario out on 7.10.4.

  The recommended approach is to assign roles to the groups and for any one-off scenarios have those roles assigned to users. However, either case won't affect whether a sales person has access to sub items. The key for that part will be the inheritance options on the settings page so that any record (e.g. a call) created under a contact would inherit the appropriate groups so that the sales person can also access that record.

  I will give this a shot today and follow up before tomorrow morning.

  Thanks,
  Jason

  View Comment
  
  
• Issues with assigning roles to security groups

  Support November 11th, 2019 @ 7:24 pm
  

  Thanks for checking on that. From my understanding of what you are trying to do this should work as expected. I'm going to attempt to replicate this scenario. Are you using SugarCRM or SuiteCRM and which version of it are you currently on?

  Thanks!
  Jason

  View Comment
  
  
• Issues with assigning roles to security groups

  Support November 11th, 2019 @ 2:14 pm
  

  Hi Amy,

  Under Admin->SecuritySuite Settings make sure that Additive Rights in checked and User Role Precedence is NOT checked. Then log out and back in as that user. Let me know how that goes.

  View Comment
  
  
• IP Restriction

  Support November 8th, 2019 @ 4:39 pm
  

  Hi there!

  Here is the right solution that you will need for locking down by IP address:

  https://store.suitecrm.com/addons/ip-preventive

  Cheers,
  Jason

  View Comment
  
  
• Custom Layouts Always Saving As Default

  Support November 6th, 2019 @ 6:05 am
  

  This happened recently with another user. What was found was that a custom theme was being used that had the following file:

  \themes\SuitePImproved\modules\ModuleBuilder\tpls

  The solution was to merge in the code from:

  modules/ModuleBuilder/tpls/layoutView.tpl

  Look for the following chunk of code on line 239:

  {* BEGIN - SECURITY GROUPS }
  
  { END - SECURITY GROUPS *}

  However, this specific SuitePImproved is now included in SecuritySuite as of 3.1.18. As long as SecuritySuite is installed after the SuitePImproved theme is installed then this issue will be fixed automatically.

  Hopefully this helps someone else who runs into this issue.

  View Comment
  
  
• Slow Query due to SecuritySuite

  Support November 6th, 2019 @ 6:02 am
  

  A new 3.1.18 version has just been released that adds an option to use a different query method. By default it will use the "IN" query method. Some database versions do better with "EXISTS", but that is no longer the default. However, that can be enabled if desired. More info available in the release notes: https://store.suitecrm.com/docs/securitysuite/release-notes

  View Comment
  
  
• Subpanel Restrictions

  Support October 8th, 2019 @ 1:07 pm
  

  Hello,

  SecuritySuite doesn't prevent subpanels from being moved around. My only thought is that Prevent user customizable subpanel layout is set under Admin->System Settings or something else is installed that is causing javascript errors on that page. This would prevent other javascript functionality such as reordering subpanels from functioning correctly.

  Just to be sure, I tested moving subpanels as an admin and a non-admin user on a clean 7.11.1 version of SuiteCRM with only SecuritySuite installed.

  Hope this helps!

  View Comment
  
  
• Inherit from Parent on existing records

  Support September 19th, 2019 @ 4:04 pm
  

  Hi Amy,

  This makes perfect sense. There are a few possible ways of going about this right now:

  Option A: Add filters to your contacts, notes, etc searches to search by that Account. Then Select All and add Jill's team (or assign her)

  Option B: (developer option) Add a logic hook to the Accounts module to detect whenever the assigned user changes and change the security groups on all related records.

  Option C: (non-developer option) Attempt to use Process Manager to assign Jill's group whenever the assigned to changes to Jill.

  • https://store.suitecrm.com/addons/process-manager-enterprise
  • Similar to https://store.suitecrm.com/docs/securitysuite/process-manager-adding-groups

  We could also look again at adding this ability to SecuritySuite Enterprise. If this is something that would make Enterprise with having let us know and we can see if that can be added in the upcoming weeks.

  View Comment
  
  
• Inherit from Parent on existing records

  Support September 18th, 2019 @ 4:11 pm
  

  Yes, logic hooks to have it act as you would like is still the recommended solution. There are complications for making that behavior work in generalized way for the Assigned To change. However, we are still looking at how this can be done in a maintainable way.

  View Comment
  
  
• Slow Query due to SecuritySuite

  Support September 17th, 2019 @ 1:17 am
  

  Sounds like it is time to do some optimizing on your instance. Here are some tips to help make it run fast again: https://store.suitecrm.com/docs/securitysuite/optimizing-securitysuite.

  Let me know if you have any questions.

  View Comment
  
  

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