• Subscription cancellation

  Support June 24th, 2025 @ 3:08 am
  

  Hi Diego,

  Your subscription will not renew on July 5th. You are all set. Thank you for using SecuritySuite!

  View Comment
  
  
• Admin User Unable to View Certain Panels at Administration Panel

  Support June 18th, 2025 @ 6:07 pm
  

  I'm unable to see the original attachment that you provided. Can you email it to solutions - @ - eggsurplus -.- com, please (no spaces or -)? Additionally, if you can provide temporary admin access, even to a test site with the same issue, I can take a look to see what may be causing the issue. Did the issue start happening after the upgrade?

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• Admin User Unable to View Certain Panels at Administration Panel

  Support June 18th, 2025 @ 3:40 am
  

  Any errors in your PHP/Apache/server logs around the time of recreating that issue? I bet that will give us some clues on the cause relating to your environment. Could be more restrictive settings than expected and we can adjust from there.

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• Admin User Unable to View Certain Panels at Administration Panel

  Support June 10th, 2025 @ 8:17 pm
  

  Hi Sravani,

  Not sure how to help here. SecuritySuite doesn't control what panels are visbile on the admin side. What other add-ons do you have installed?

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• Database and vardefs sync

  Support June 4th, 2025 @ 2:48 pm
  

  Hello,

  These look to be non-SecuritySuite items so you should be fine. Also, the SuiteCRM repair can give false positives, especially for non MySQL dbs. As long as you executed once you should be fine.

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• Getting SecuritySuite is no longer active due to the following reason: Subscription was cancelled. Please purchase a new licence on SuiteCRM Store to continue usage. Group rights have been temporarily dropped to Owner rights

  Support May 8th, 2025 @ 6:05 pm
  

  Thanks for sending that info over. My first suggestion is to revalidate your license key. You should receive an email with it included shortly. To validate that key, go to Admin and in the SecuritySuite section, click on the License Configuration link. Then paste in the key and click on the Validate button. Once successful, the message should go away.

  Give that a try and let me know how that goes.

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• Getting SecuritySuite is no longer active due to the following reason: Subscription was cancelled. Please purchase a new licence on SuiteCRM Store to continue usage. Group rights have been temporarily dropped to Owner rights

  Support May 8th, 2025 @ 1:52 pm
  

  Hello,

  Do you know who may have originally purchased the solution? I'm not seeing an account with your email domain. Alternatively, if you could email your current SecuritySuite license key to solutions -@- eggsurplus -.- com (remove spaces and hyphens) I can look up the status of the account for you.

  Thanks! -Jason

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• Hi!

  Support April 23rd, 2025 @ 5:03 pm
  

  That means it is not available in that edition. Unlimited assigned users is available in the Enterprise edition only.

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• Hi!

  Support March 12th, 2025 @ 5:57 pm
  

  Hello! Yes, the Bugs module is included.

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• Convert from Monthly subscription to Yearly subscription

  Support January 6th, 2025 @ 3:52 pm
  

  Yes, absolutely. Whenever you'd like to make that change just let us know here and we will get that converted over without any need of switching keys.

  View Comment
  
  
• Hi!

  Support December 11th, 2024 @ 2:50 am
  

  Hello!

  Any module that works off of the main "SugarBean" can be supported by SecuritySuite. Currently, there is not a lifetime license.

  Let me know if you have any other questions.

  Cheers, -Jason

  View Comment
  
  
• Version for 7.14.6

  Support November 16th, 2024 @ 4:55 pm
  

  Hi folks,

  Yes, 7.14.6 is now available in your downloads.

  View Comment
  
  
• How to enable 'Hookup Module' for system modules?

  Support October 2nd, 2024 @ 5:11 am
  

  Great! Thanks for confirming.

  View Comment
  
  
• How to enable 'Hookup Module' for system modules?

  Support September 27th, 2024 @ 6:25 pm
  

  Great question. If some stock/core modules just don't work right they need a little rewiring. I'm not sure why, but here is how to get those 2 right.

  Edit modules/AOS_Invoices/vardefs.php. Change the very last line to this (removes security_groups):

  VardefManager::createVardef('AOS_Invoices', 'AOS_Invoices', array('basic', 'assignable'));
  

  Save

  Edit modules/AOS_Quotes/vardefs.php. Change the very last line to this (removes security_groups):

  VardefManager::createVardef('AOS_Quotes', 'AOS_Quotes', array('basic', 'assignable'));
  

  Save

  Run a Quick Repair & Rebuild

  These 2 modules should now show in the Hookup Module tool.

  Hope this helps!

  View Comment
  
  
• Enterprise license required for demo purposes

  Support May 27th, 2024 @ 11:12 pm
  

  Yes it is.

  View Comment
  
  
• Enterprise license required for demo purposes

  Support May 26th, 2024 @ 7:19 pm
  

  Sure thing. You should now see an Enterprise key on your demo keys page here: https://store.suitecrm.com/demokeys

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• can't verify lizence - suitecrm 7.14.2 and securitysuite 3.2 (enterprise)

  Support February 16th, 2024 @ 4:39 pm
  

  That's correct. Should be just fine.

  View Comment
  
  
• can't verify lizence - suitecrm 7.14.2 and securitysuite 3.2 (enterprise)

  Support February 15th, 2024 @ 3:21 pm
  

  Copy custom/metadata/securitygroups_usersMetaData.php to metadata/ and it'll go away. Not sure why it wants it there. I believe it's a stock SuiteCRM thing.

  View Comment
  
  
• can't verify lizence - suitecrm 7.14.2 and securitysuite 3.2 (enterprise)

  Support February 8th, 2024 @ 3:32 pm
  

  We've all done the same thing before...many times!

  Glad you got it figured out.

  View Comment
  
  
• can't verify lizence - suitecrm 7.14.2 and securitysuite 3.2 (enterprise)

  Support February 7th, 2024 @ 10:00 pm
  

  The warning error can be ignored for this.

  Does the license still work on the existing production site (it appears so)? If so, something is environment-wise is preventing the connection from being made or from the post-validation process to complete.

  Config file won't matter anymore as license-related stuff is now stored in the SuiteCRM config table.

  Can you try pinging store.suitecrm.com from the new server?

  View Comment
  
  

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