Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.
#5750 - Our payment failed but we have fixed it however the reports are not showing on our dashboards still
Hello - we have updated our payment information after a failed payment but the widgets are still saying AnalyticReporting is inactive - Subscription has expired and payment failed. Update payment information on SuiteCRM Store to continue usage. What is the expected timeframe for them to be working again? Thanks!
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- carlort
4 days ago
Hi Danielle,
Jessica here from The SuiteCRM Store. You may need to visit your Orders page and re-enter/validate your license key for this order in your SuiteCRM in case there was any service disruption due to the outdated payment information. On the store side, everything is in active standing, so the key needing to be re-validated is likely the issue. If there are product support needs beyond this, the Sapiens.BI team can continue to help you.