Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.
#2637 - Failure validating licenses
When we attempt to run a report or validate our license, we get the following error:
Failed: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v1/key/validate and make sure that SSL certs are up to date on the server.
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- carlort
4 years ago
Hi folks,
We aren't seeing any license attempts from your since March 9th. With that and the message you are seeing it looks like there has been a network change since March 9th. Please be sure that your network can allow connections to https://store.suitecrm.com. Once it can do so try validating the license key again.
Thank you! Jason Eggers The SuiteCRM Store
4 years ago
Ok, nothing has changed on our side. We do see where the validation failure first appears; however, I have no idea how to troubleshoot this issue. I attempted to upgrade to the latest version and still receive the same error. We have a pretty generic installation on A2Hosting.com, but need some assistance on identifying the cause of this issue.
4 years ago
I just responded to your email on SugarOutfitters. We still do not see a license ping since March 9th so the reasons #1 and #3 are going to be the cause. I suggest escalating the issue to A2Hosting. We are happy to work with them to help expedite this for you.