Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.
#1182 - License key will not validate
Hi
I have just installed the module after it somehow removed itself and I input my license key but it will not validate?
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- carlort
6 years ago
Hello,
Thank you for contacting us! We have checked and looks like your system has 3 active users, while you have applied only for 1, in order to get validation successful, please increase licensed user count to 3 and it should work then ;).
Best Regards, IT Sapiens Team
6 years ago
Hi There, So does that mean I have to pay for 3 licenses as I do not want to enable reporting for my other two users?
6 years ago
Hello,
With this pricing plan "ALL USERS" - which you have selected, yes. There is an option is to select "Just Report Users" pricing, but it is more expensive for 1 user than your current 3 users within all user pricing.
Let us know, if you have any more questions!
Best Regards, IT Sapiens Team
6 years ago
Ok, I'll just go back to manually doing reports. How do I cancel the pay as you go plan I cannot find a cancel option in the purchases section of account?
6 years ago
Hello,
To cancel, go to your purchases at https://store.suitecrm.com/orders, click on the Purchase History tab for that order, and then the Quit Subscription link on the right side.
Hope this helps! Jason Eggers The SuiteCRM Store