Sapiens.BI Basic - Analytic Reporting

by sapiens.bi

Dynamic Reports and Interactive Charts. A powerful tool for SuiteCRM report creation and data analytics. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is very user-friendly, no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports that are ready to be used on day one.

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#566 - Regarding Email Issue

Closed Bug? created by vinothbsetec 7 years ago

Hai Support, We had a strange issue with email on analytical reporting. With every module we can able to send & receive the mail . But with our module we can't able to receive the mail on the specified time (i.e) we mentioned on the scheduler [ https://qsnapnet.com/snaps/4ahyo99v37ue4s4 ] . So kindly help us to solve this issue as soon as possible. Thanks in Advance

  1. sapiens-bi member avatar

    sapiens.bi Provider

    7 years ago

    Hello,

    Thank you for contacting us! Is it sending it in another time, or not sending at all?

    If not sending at all, can you please check the following: as admin user, you should open SuiteCRM admin panel => Scheduler and then Create new Scheduled task => select 'Analytic Reporting Send Scheduled Emails' or similar.

    Please let us know, if this was helpful, or if the issue is pending?

    Thank you!

    Best Regards, IT Sapiens Team

  2. vinothbsetec member avatar

    vinothbsetec

    7 years ago

    Thanks for your Quick Reply , we have followed your steps as you mentioned on above comments link , but still the issue is not yet fixed. It throws the error like this on log file "Tue Aug 29 20:52:13 2017 [4170][1][FATAL] Job a60163f8-33ec-e2e1-d224-59a563d989ce (Analytical reporting) failed in CRON run"

    • sapiens-bi member avatar

      sapiens.bi Provider

      7 years ago

      Hello,

      Please try the following:

      1) Check your memory_limit settings for PHP and in CRM config. Sometimes, large reports should have more memory as others. You can increase to 512M or more. 2) Try to export data in XLS/PDF directly from report, did it work as expected? 3) Try to temporary stop scheduling this report, and try to schedule other report, did it work as expected?

      If nothing above helps, please provide us with temporary SSH/FTP and CRM admin user access so we can solution for your specific case, - please DO NOT Share it here, please send it to eva.narunovska@itsapiens.eu

      Best Regards, IT Sapiens Team

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  • Supported Versions
  • 7.0.0 to 8.6.1

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