Sapiens.BI Basic - Analytic Reporting

Dynamic Reports and Interactive Charts. A powerful tool for SuiteCRM report creation and data analytics. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is very user-friendly, no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports that are ready to be used on day one.

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#505 - Font downloading failed

Closed Bug? created by lawrencekh 7 years ago

I installed "Analytic Report Tool Basic" module in my SuiteCRM (v7.7.9). After install, the module prompts to download the fonts. When I hit download, after few mins, it prompts the message as "Font downloading failed. Please check module directory write permissions and try again."

I changed the permission for the entire module folder as 777. Also I updated the values "upload_max_filesize" and "post_max_size" as 100Mb in php.ini and updated the "Upload Max Size" to 100000000 in suite configuration. But still I am having the same issue. Please assist us to fix this issue.

Thanks!

sapiens.bi Provider
7 years ago

Hello Lawrence,

There is probably permission issue to write the file, - we have sent you the instruction to you e-mail, how to proceed manually.

Please let us know, if this is OK now?

Thank you, Best regards, IT Sapiens Team

reply
lawrencekh
7 years ago

Thanks! The issue is resolved now..

reply
alanjohnson
4 years ago

hello, i am having the same issue as above; can you please provide instructions on manual installation?

Thanks!

Alan Johnson alan.johnson@ccri.com

reply
- sapiens.bi Provider
  4 years ago
  
  Hello Alan,
  
  Thank you for contacting us! We have sent you Fonts zip file with instructions to your e-mail.
  
  Let us know, if you haven't received it.
  
  Best Regards, IT Sapiens Team
  
  reply
giacomoparravicini
4 years ago

Hi, i am having the same issue as above; can you please provide instructions on manual installation?

reply
- sapiens.bi Provider
  4 years ago
  
  hank you for contacting us! We have sent you the instructions with a file to your e-mail (please check from itsapiens.eu), - or let us know, in case you didn't receive it.
  
  Best Regards, IT Sapiens Team
  
  reply
- giacomoparravicini
  4 years ago
  
  hi,
  
  unfortunatly i did't receive the mail
  
  reply
- sapiens.bi Provider
  4 years ago
  
  Hi,
  
  Can you please kindly send e-mail to info@itsapiens.eu - then we know what e-mail address should we use to send.
  
  Than you! Best Regards, IT Sapiens Team
  
  reply
- sapiens.bi Provider
  4 years ago
  
  Hi,
  
  We received an e-mail from you and just sent the response, hopefully you have received it?
  
  Best Regards, IT Sapiens Team
  
  reply

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Sapiens.BI Basic - Analytic Reporting

#505 - Font downloading failed

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