by NS-Team

QuickCRM Mobile gives you access to SuiteCRM on your mobile, your tablet (iPhone, iPad, Android) or your laptop with QuickCRM native apps available on App Store, Google Play and Windows Store.

Cancel at any time!
Free Trial

#4279 - Validating License Key doesn't do anything.

Open Bug? created by 4 months ago

I have signed up for your service, downloaded the zip file from my downloads page on SuiteCRM, installed your module through the module loader. The QuickCRM Mobile Full section is visible on my admin page. However, when I click License and Users and try to enter my License Key and click Validate, nothing happens. Please advise, thank you.

  1. bluquet member avatar

    NS-Team Provider Affiliate

    4 months ago

    Hi,

    • Do you have errors in your SuiteCRM log or PHP error log?
    • Is curl enabled on your server?
    • Could you have a firewall preventing the server to access SuiteCRM Store for licence validation?
  2. aaron.vankosky member avatar

    4 months ago

    We were getting the following error in the log:

    [Wed May 11 16:42:20.806222 2022] [php:error] [pid 134] [client 172.21.0.1:55088] PHP Fatal error: Uncaught Error: Non-static method QSugarOutfitters_API::get_default_payload() cannot be called statically in /bitnami/suitecrm/modules/QuickCRM/license/OutfittersLicense.php:530\nStack trace:\n#0 /bitnami/suitecrm/modules/QuickCRM/license/OutfittersLicense.php(229): QSugarOutfitters_API::call()\n#1 /bitnami/suitecrm/modules/QuickCRM/license/OutfittersLicense.php(173): QOutfittersLicense::doValidate()\n#2 /bitnami/suitecrm/modules/QuickCRM/outfitterscontroller.php(17): QOutfittersLicense::validate()\n#3 /bitnami/suitecrm/include/MVC/View/SugarView.php(823): include_once('...')\n#4 /bitnami/suitecrm/include/MVC/View/views/view.classic.php(72): SugarView->includeClassicFile()\n#5 /bitnami/suitecrm/include/MVC/View/SugarView.php(210): ViewClassic->display()\n#6 /bitnami/suitecrm/include/MVC/Controller/SugarController.php(432): SugarView->process()\n#7 /bitnami/suitecrm/include/MVC/Controller/SugarController.php(363): SugarController->processView()\n#8 /bitnami/suitecrm/include/MVC/SugarApplication.php(101): SugarController->execute()\n#9 /bitnami/suitecrm/index.php(52): SugarApplication->execute()\n#10 {main}\n thrown in /bitnami/suitecrm/modules/QuickCRM/license/OutfittersLicense.php on line 530, referer: http://localhost:8080/index.php?module=QuickCRM&action=license

    We figured out this was because we were using version 8 of php. The error shown was only a deprecated warning in php 7, but became a full on error in 8.

    We changed our version and are now up and running. Thank you for your quick response to our inquiry.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "After a couple of quick changes to permissions, and support prompted cache clear, everything works as promised." - rtrdigital

    Read More Reviews