QuickCRM Mobile gives you access to SuiteCRM on your mobile, your tablet (iPhone, iPad, Android) or your laptop with QuickCRM native apps available on App Store, Google Play and Windows Store.
#4127 - Quick CRM - Sync Issues
Users have to manually sync every time they update/enter offline. The app does not auto sync when online.
Please suggest.
Thanks
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Ricardo Cairello- gabriel1
- PLAN42 AB
- Ricardo Cairello
- chrisely
- ohmdrop
2 years ago
As per our understanding the sync is automatic when going back online. But the user has to sync manually by going to : Options - Sync Status - Sync. Could you please suggest that when a user should expect the sync to start (ie. immediately, within 5 minutes, etc.)
2 years ago
Hi,
Can you explain what you mean by "going back online"? Is it when you know you have an internet access again or when you click on the green/red/orange icon on top of the homepage?
Also, when you get an internet access, what is the color of the icon on the homepage? Does it change from orange to green?
FYI, we have a small documentation on offline mode
2 years ago
Hello, Thanks for your help. I am meeting with the users tomorrow afternoon. We will go over the steps together and I will follow up with you after that.
Thanks again!
2 years ago
Hello, you can close this case. We were unable to replicate it. Thanks!