by NS-Team

QuickCRM Mobile gives you access to SuiteCRM on your mobile, your tablet (iPhone, iPad, Android) or your laptop with QuickCRM native apps available on App Store, Google Play and Windows Store.

Cancel at any time!
Free Trial

#1402 - Mobile App Not Loading

Open Installation created by rtrdigital 4 years ago

I installed the module without any problems in Suite. I added the user I want to have access, but when I configure the server settings, the app says I have to install the full or basic version to use it.

  1. bluquet member avatar

    NS-Team Provider Affiliate

    4 years ago

    The error message also says that if you have already installed it, then it's probably a permission issue on your server.

    Please check first your PHP error log and have a look at our FAQ: https://store.suitecrm.com/docs/quickcrm/faq

  2. rtrdigital member avatar

    rtrdigital

    4 years ago

    I've changed the permissions to the setting in the FAQ. I still seem to be missing something. Here is a copy of the error.

    [Fri Sep 07 18:27:05.675368 2018] [core:crit] [pid 9208:tid 140547217938176] (13)Permission denied: [client xxx.xxx.xx.x.x AH00529: /path/to/module/portal/custom/QuickCRM/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/custom/QuickCRM/' is executable

  3. bluquet member avatar

    NS-Team Provider Affiliate

    4 years ago

    Well, obviously, permissions or ownership are not set correctly. If you changed permissions correctly, I guess the apache user doesn't own custom/QuickCRM folder.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "Tried them all and QuickCRM works the best for accessing all data fields and mobile efficiency, importantly automatic call logging others lack."

    Read More Reviews