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#1144 - Old License can not be remove ( Changing License subcription )

Closed Installation created by Ernest 4 years ago

hi, i've just purchased trial for 30 days 1 license with annual subscription. before this time, we already purchase 2 license with monthly subscription , using that module for a couple months and i already quit that subscription. what i do is : uninstall existing module quickcrm on my suitecrm,, delete package, then i uploaded a new zip module from new purchased, then i install it again.. after that, i can't remove 2 existing user that i purchased before . i try to remove all , then save. but it's roll back to condition before there's 2 user.

please help.

Thanks

  1. Ernest member avatar

    Ernest

    4 years ago

    This is the screenshot that i mean in above quick1.PNG

    quick2.PNG

    quick3.PNG

    • bluquet member avatar

      NS-Team Provider Affiliate

      4 years ago

      Hi,

      Could you please tell me when you have that error message: - When clicking on Validate near the license? - When clicking on Save after changing the list of enabled users?

    • Ernest member avatar

      Ernest

      4 years ago

        • When clicking on Validate near the license? q1.PNG
        • When clicking on Save after changing the list of enabled users? ( when deleting existing users ) then click save q2.PNG

      3 .- Then when i refresh after point 2 , users rollback keep there's 2 users. q3.PNG

      4, - when i deleting 2 users and add 1 user (administrator) it said Error : Insuffient number of user licenses .......bla bla .. q4.PNG

  2. bluquet member avatar

    NS-Team Provider Affiliate

    4 years ago

    Hi again,

    I wonder if you could have permission errors on your server.

    Could you please try to do the same things with Chrome with console opened (i.e. after activating Chrome menu More tools / Development tools). Do you see errors in the console?

    Could you please also check your PHP error log?

    Thanks

  3. Ernest member avatar

    Ernest

    4 years ago

    Could you please try to do the same things with Chrome with console opened (i.e. after activating Chrome menu More tools / Development tools). Do you see errors in the console?

    error like below : q5.PNG

    Could you please also check your PHP error log? where is the php error log ?

  4. bluquet member avatar

    NS-Team Provider Affiliate

    4 years ago

    I don't know where your PHP error log is. Usually, it's the same than the Apache error log (you can try /var/log/apache2/error.log)

    Now, this issue could come from the error when loading en_us.js file. There are two en_us.js files loaded by that page: cache/jsLanguage/en_us.js cache/QuickCRM/en_us.js

    Could you send a zip with these two files to support@quickcrm.fr?

    Could you also look at the console and change tab to "Network" Click on the query with error (index.php?module=QuickCRM...) and send me a screenshot showing Request Payload.

  5. Ernest member avatar

    Ernest

    4 years ago

    email already sent.

  6. Ernest member avatar

    Ernest

    4 years ago

    Hi,

    I already solved the problem, Thanks for your help

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