When it is crucial to access a certain user’s account, the Masquerade add-on for SuiteCRM allows Admins to log in as any regular user without needing their password.
#5029 - Do not charge my credit card for this add-on
I have found another solution. Please cancel my purchase when the introductory period ends.
antonio2
a year ago
Hi Larry,
Sorry seeing you go. Please let's us know if you still need our assistance/support regarding this.
Regarding cancellation, you have left two days with trial period. You would need to cancel the trial to avoid any deductions. I tried to cancel but we don't have permission for that. Its you who can cancel that or ask support (store@suitecrmstore.com) for that.
Thank you.
a year ago
Wait, you are the provider of this product for sale and you can't cancel a trial period if someone doesn't want to use your product and get charged for it? This is unacceptable. Instead, you're having me jump through hoops to and email some nameless support to hopefully not get my credit card charged? O.K., I'll do that.
a year ago
Hi Larry,
Yes, we are provider but we don't charge customer's credit card. Its SuiteCRM Store who manage payments(charge customer's credit cards) and send to providers after deducting their service charges.
The website(store.suitecrm.com) from where you purchased the plugin doesn't belong to us so we also have limited access which I already explained you. I also told you that customer has ability to cancel the trial. We, as provider, only manage our plugin related issues and payment/credit cards etc all managed by SuiteCRM store.
I can see you have now cancelled the trial within time so you wouldn't be charged. Sorry seeing you go, we hope to assist you in future with some other CRM automation/changes.
Thank you.