by Brainvire Infotech Pvt. Ltd

The solution for your Magento store. The new SuiteCRM Magento bridge lets you integrate and access all the major features of Magento allowing your accounting and sales teams to have a complete view of your customers and orders within Magento right from SuiteCRM.

Cancel at any time!
Free Trial

#4638 - Installation failed in SuiteCRM v7.12.8

Closed Installation created by FLBE a year ago

Tried to install MagentoEnhanced (1).zip in SuiteCRM v7.12.8 (using the bitnami image https://hub.docker.com/r/bitnami/suitecrm/ comming with php8). The installation breaks after entering the license key and pressing the "Validate" button with following error (taken out of the log):

[php:error] [pid 191] [client 172.25.0.1:46778] PHP Fatal error: Uncaught Error: Non-static method SugarOutfitters_API::get_default_payload() cannot be called statically in /bitnami/suitecrm/modules/BV_Orders/license/BVOrdersOutfittersLicense.php:516\nStack trace:\n#0 /bitnami/suitecrm/modules/BV_Orders/license/BVOrdersOutfittersLicense.php(223): SugarOutfitters_API::call()\n#1 /bitnami/suitecrm/modules/BV_Orders/license/BVOrdersOutfittersLicense.php(175): BVOrdersOutfittersLicense::doValidate()\n#2 /bitnami/suitecrm/modules/BV_Orders/outfitterscontroller.php(17): BVOrdersOutfittersLicense::validate()\n#3 /bitnami/suitecrm/include/MVC/View/SugarView.php(824): include_once('...')\n#4 /bitnami/suitecrm/include/MVC/View/views/view.classic.php(72): SugarView->includeClassicFile()\n#5 /bitnami/suitecrm/include/MVC/View/SugarView.php(210): ViewClassic->display()\n#6 /bitnami/suitecrm/include/MVC/Controller/SugarController.php(432): SugarView->process()\n#7 /bitnami/suitecrm/include/MVC/Controller/SugarController.php(363): SugarController->processView()\n#8 /bitnami/suitecrm/include/MVC/SugarApplication.php(101): SugarController->execute()\n#9 /bitnami/suitecrm/index.php(52): SugarApplication->execute()\n#10 {main}\n thrown in /bitnami/suitecrm/modules/BV_Orders/license/BVOrdersOutfittersLicense.php on line 516

Can you please check and fix?

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    a year ago

    Dear Customer,

    We checked the addon on version 12.8 and it's working fine. But we need to check on the bitnami. Can you give us access to the CRM and FTP? Or you can also share remote access.

    Please ping us on skype to share all details: aurocrm@hotmail.com

    Thank you Team Brainvire

  2. florian.becher member avatar

    FLBE

    a year ago

    Unfortunately I can not provide you access. However you can run the bitnami image of SuiteCRM v7 with this commands (having a linux with docker and docker-compose installed):

    $ curl -sSL https://raw.githubusercontent.com/bitnami/bitnami-docker-suitecrm/7.12.6-debian-11-r21/7/debian-11/docker-compose.yml > docker-compose.yml $ docker-compose up -d

    After that you can open the page via localhost in the default on port 80 (if you did not change the docker-compose.yml).

    Can you please confirm that you tested also with php8? php7 is since 12/22 out of support and we have already experienced issues with other add-ons running on php8. The bitnami image is also using php8.

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      a year ago

      We have done a test without bitnami on PHP version 7.4

      We will need your system access to check the issue.

  3. florian.becher member avatar

    FLBE

    a year ago

    See also here for more documentation and how-to https://github.com/bitnami/bitnami-docker-suitecrm

  4. florian.becher member avatar

    FLBE

    a year ago

    any update from your side?

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      a year ago

      Dear Customer,

      As we said we will need your system access to check the issue.

    • florian.becher member avatar

      FLBE

      a year ago

      Unfortunately there is no system you can access. We are doing our test based on the bitnami container. As described earlier it is very easy (and very fast) to spin up a test environment by staring the images (e.g. with Docker Desktop) installing the plugin and go for test. Afterwards you can throw everything away because you can easily start from scratch and ramp up a new test environment based on the same container again and again. This means we are testing your plugin on a clean environment without anything else. I would appreciate if you give it a try to launch the container and try to install your plugin on it.

      Can you confirm that your plugin runs also on top of php8 because this is from my point of view the main difference between our test environment because you said you tested with php7 (but php7 is no longer an option for us because it is out of support).

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      a year ago

      Dear Customer,

      Magento Addon is not compatible with PHP version 8.0 currently, the team is working on the upgrade.

      Thank you Team Brainvire!

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      a year ago

      Dear Customer,

      We checked the Addon on PHP version 8 and its breaking. So for now it is not supported.

      Thank you

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "Thanks a lot for your support for resolving my issue. My issue has been resolved, Appreciate your hard work. Technical Engineers attended my complaint..." - nuucleontech

    Read More Reviews