Two-Factor Authentication

by Helfertech

Secure your SuiteCRM password and account data by implementing two-factor authentication with Google Authenticator.

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#5707 - The standart email 2FA authentificator remains active

Closed Bug? created by MokasIT Verified Purchase one month ago

I just installed your module, but the standard email 2FA authenticator remains active, which is annoying.

If I disable the 2FA checkbox, your 2FA authentication is also deactivated.

I think the problem is that there are two dropdowns. In the first one, I only see the email authentication option. In the second one, I set Google Authenticator, but after successfully completing Google authentication, the email authentication still appears.

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  1. saeed member avatar

    Helfertech Provider

    one month ago

    Hi,

    Could you please confirm if you have multiple Two-Factor Authentication (2FA) modules or instances installed on your system? This may be causing a conflict between the email and Google Authenticator options.

    Once we have this information, we’ll guide you further on resolving the issue.

    Regards, Helfertech

  2. MokasIT member avatar

    MokasIT Verified Purchase

    one month ago

    Yes, your module conflicts with the standard SuiteCRM 2FA by email. I removed that module, deleted all standard 2FA fields from the Users Edit View, and reinstalled your module. It seems to be working correctly now.

  3. saeed member avatar

    Helfertech Provider

    one month ago

    Hi,

    The standard 2FA needs to be disabled for our module to function correctly. We're glad to hear it's working smoothly now. Let us know if you need any further assistance.

    Regards, Helfertech

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  • 7.0.0 to 8.6.1
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