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Galleria - Image Gallery for uploading multiple images and viewing them as sliding images gallery

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#2426 - I cannot log-in to my account can you help?

Closed General Question created by mymailco Verified Purchase 10 months ago

My account will not allow me to log-in can anyone help?

  1. cyborgsolution member avatar

    cyborgsolution Provider

    10 months ago

    Please contact us on our email address info@cybrogsolution.com with the details of issue and we shall follow up with you.
    Regards

    • mymailco member avatar

      mymailco Verified Purchase

      10 months ago

      When I try to sign on it just bumps me back to the log-in site. Is there a way to get to the back side of the website? I am not the one who made it and I have to figure out what to do.

    • jason member avatar

      Jason

      10 months ago

      Hello,

      Jumping in to help here. Please try a different browser to log in and let me know if that works.

      Thank you,
      Jason Eggers
      The SuiteCRM Store

    • mymailco member avatar

      mymailco Verified Purchase

      10 months ago

      That has not worked. It is saying at the top of the page: You have been logged out because your session has expired.
      then kicking me to the log-in point again.

    • jason member avatar

      Jason

      10 months ago

      I just sent you a reset password link to your email. Try clearing your browser cache and then reset the password through that link.

    • mymailco member avatar

      mymailco Verified Purchase

      10 months ago

      I can access that part of the account. The web page uncascompany.com is what I cannot open.

    • jason member avatar

      Jason

      10 months ago

      Oh, I see now. I'm not sure how we can help there, but it sounds like the server configuration is off. Possibly around the session configuration. Here are some resources that I was able to find with the same issue you are having:

      Hopefully something in there helps!

  2. cyborgsolution member avatar

    cyborgsolution Provider

    10 months ago

    Did you recently changed your admin -> system settings for validating user ips? Do you have a static IP or dynamic ?

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