by Brainvire Infotech Pvt. Ltd

Electronic signatures provide a binding way to authenticate a document. We have simplified this in SuiteCRM with an easy-to-use electronic signature capture and embed tool. You can use the E-Signature Field add-on in any default module of SuiteCRM.

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#5450 - Not working in Version 8.6

Closed Bug? created by michaelschnabl 4 months ago

Hello,

"Unfortunately, the E-Signature Field plugin is not working with our installation. I installed and registered it according to the instructions, but in edit mode, the E-Signature field appears just like a normal text field." What can i do?

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    4 months ago

    Hello

    Please let me know your SuiteCRM version?

    Did you follow all the steps mentioned in below documentation

    https://store.suitecrm.com/docs/esignature-field/installation-suite8-guide

    Thank you, Brainvire Team

  2. michaelschnabl member avatar

    michaelschnabl

    4 months ago

    Version Version 8.6.1 I follow the steps except yarn - i'm not sure if it is installed and there is no option in the Admin Panel as shown in the installation guide. I uploaded a screnn from the admin panel how can i fix this?

    Thanks, Michael

  3. michaelschnabl member avatar

    michaelschnabl

    4 months ago

    Note: You don’t need to install Angular CLI, Node.js, and yarn in SuiteCRM 8 version. You will get all these automatically with the latest version of it.

  4. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    4 months ago

    Hello Michael

    In server where you have installed SuiteCRM 8 , you need to have all the three set up. It will not come automatically. Please have below configuration set up in your server Screenshot from 2024-08-12 19-36-05.png

    Thank You, Brainvire Team.

  5. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    4 months ago

    Hello

    Once you set up following configuration in the server, please install latest package in the CRM from the store. Earlier package was not compatible with 8.6.* I have updated it now.

    Thank You, Brainvire Team

  6. michaelschnabl member avatar

    michaelschnabl

    4 months ago

    Hello, i don't think it is updated when i download the zip again?

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      4 months ago

      Hello

      From purchase history, I am seeing you have purchased the monthly package for Suite7. You need to purchase Suite8 package. Package Name : Monthly_Suite8 Please find the plans and pricing details : https://store.suitecrm.com/addons/esignature-field/pricing

      Thank You, Brainvire Team

  7. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    4 months ago

    Hello

    Please let us know if you need any help.We would be happy to help you

    Thank you, Brainvire Team

  8. michaelschnabl member avatar

    michaelschnabl

    4 months ago

    Hello, Installed Suite8 package. Unfortunatly there is a error when installing yarn

    Processing files. This may take several minutes. Going away from this page will not cancel the process, so feel free to move on or wait for confirmation... Error occurred with exit code: 127

    sh: line 1: yarn: command not found

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      4 months ago

      Hello

      Did you set up angular, node and yarn in the server as per suitecrm 8.6 compatibility matrix as I had shared before.

      Thank you, Brainvire Team

  9. michaelschnabl member avatar

    michaelschnabl

    4 months ago

    Hello, it's a server managed with Plesk Obsidian and i have no CLI. Have to look how to set up anular, node and yarn

  10. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    4 months ago

    Hello

    Please let us know once you are able to add all the configurations in server. We will surely help you to proceed with our plugin.

    Thank You, Brainvire Team

  11. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    3 months ago

    Hello

    Please let us know if you are setting up SuiteCRM with proper configuration. We will surely help you to install the package. Closing the ticket for now.

    Thank You, Brainvire Team

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