by Brainvire Infotech Pvt. Ltd

Electronic signatures provide a binding way to authenticate a document. We have simplified this in SuiteCRM with an easy-to-use electronic signature capture and embed tool. You can use the E-Signature Field add-on in any default module of SuiteCRM.

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#5185 - On mobile Chrome, signatures will disappear after the field loses focus, user scrolls, then taps somewhere else on the page.

Closed Bug? created by cmultari Verified Purchase 3 months ago

I can replicate this 100% of the time when connecting to our CRM over https, but not when connected direct to the internal IP over http.

Steps to replicate:

1) Connect over https to CRM 2) Use the edit form of the module with the signature 3) Fill in the signature field 4) Scroll away from the signature 5) Tap in a vacant area on the page

I will gladly send screen captures to you privately, but I do not want to post them oi public.

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    3 months ago

    Hello

    Will check and update you as ASAP

    Thank you Brainvire Team

  2. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    3 months ago

    Hello

    We have fixed the issue and uploaded latest package in store. Please check and confirm.

    Thank You, Brainvire Team.

  3. cmultari member avatar

    cmultari Verified Purchase

    3 months ago

    Installed the new plugin, repaired permissions, and repair/rebuild and it seems to be working. Thank you!

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      3 months ago

      Thanks for the confirmation. Please let us know if you need any further help

      Thank You, Brainvire Team

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