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#5783 - License
Hello, I have purchased your Dynamic Panels Teams add-ons and I have a question regarding the license. Does the license allow usage on more than one server? I currently have a production server and a development server where I run tests before deploying changes to production. Is it possible to use the same license on both environments?
Also, I would like to know if having security certificates is mandatory. My servers operate within an internal network and are not accessible from the Internet.
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Ricardo Cairello- ghansen
- Televic Digital
one week ago
Hello,
Yes, you can use same license on your both environments.
No, security certificates are not mandatory; you can use them within an internal network
Regards,
Variance Infotech PVT LTD
18 hours ago
Hello! I’ve tried to install the license key, but I get the following error:
"Error: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v1/key/validate and make sure that SSL certs are up to date on the server." "Failed: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v1/key/validate and make sure that SSL certs are up to date on the server. Failed"
I verified that the firewall responds to ping on the mentioned site and it’s OK. Has this issue happened to you before? How can I solve this problem?
17 hours ago
Yes — I’ve seen this exact error before when installing add-ons from SugarOutfitters / SuiteCRM Store. Even though ping works, the error isn’t about connectivity via ICMP — it’s about whether PHP (specifically cURL/openssl) on your web server can make an HTTPS request to https://store.suitecrm.com/api/v1/key/validate and validate the SSL certificate.
Checklist to Fix 1. Check PHP cURL & OpenSSL - Run: php -m | grep curl php -i | grep "OpenSSL" - Make sure curl and openssl are enabled in your PHP build.
2. Update CA Certificates - On Ubuntu/Debian: sudo apt-get update sudo apt-get install ca-certificates sudo update-ca-certificates - On CentOS/RHEL: sudo yum install ca-certificates sudo update-ca-trust force-enable
3. Check PHP cURL with HTTPS - Run this in shell (replace with your PHP path): php -r "var_dump(curl_exec(curl_init('https://store.suitecrm.com/api/v1/key/validate')));" - If it fails with an SSL error, your CA cert bundle is outdated or missing.
4. Firewall / Outbound Restrictions - Some hosting providers block outgoing HTTPS connections from PHP. - Try curl -I https://store.suitecrm.com/api/v1/key/validate If this works in shell but not in PHP, it’s a PHP/cURL SSL trust issue.
5. SuiteCRM PHP Settings - Ensure allow_url_fopen = On in php.ini. - Restart Apache/Nginx + PHP-FPM after making changes.
6. Proxy Environment (if behind corporate firewall) - If you’re behind a proxy, you’ll need to configure cURL in SuiteCRM to use it: $proxy_config = array( 'proxy_host' => 'your.proxy.host', 'proxy_port' => '8080', 'proxy_auth' => true, 'proxy_username' => 'user', 'proxy_password' => 'pass', ); - Add this to config_override.php.
Quick Fix for Most Cases
On Ubuntu, these two usually fix it: sudo apt-get install --reinstall ca-certificates sudo service apache2 restart
If after that it still fails, you can test with: openssl s_client -connect store.suitecrm.com:443 If you see certificate errors → it’s a CA trust issue.
Regards,
Variance Infotech PVT LTD