by Variance InfoTech Pvt Ltd

Need to show or hide fields or panels based on the value of another field? For this requirement Dynamic Panels is the perfect solution. The advanced configuration tools allow you to clearly define what should happen whenever a field value changes.

Free 30 day trial
Try it Now

#3975 - Accordion sub-panels lose their headings randomly.

In Progress Bug? created by Shaun Choo Verified Purchase a year ago

Hi,

This issue only seems to occur on the one module that uses dynamic panels, but the main symptom is that at seemingly random moments all of the collapsible sub-panels beneath a record will have blank headers. The problem can only be fixed by running a repair relationships & clear cache action. It doesn't appear to happen to other types, just the one that has dynamic panels set up.

We haven't been able to find any consistent cause, happy to get more information if it helps.

Thanks!

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello Shaun,

    Apologies for the problem you're facing.

    As per your message, Subpanel Header disappeared sometime but not continuous and once Repair & Rebuild the CRM, it's work again. Let me clear first thing that Dynamic Panels doesn't have any feature which requires the Repair & Rebuild the CRM. It's looks like something other problem.

    is it possible for you to share your SuiteCRM Credentials, FTP Details where you hosted your SuiteCRM?

    If yes then please share with us on "techsupport@varianceinfotech.com" so we'll check it from our end and will let you know the exact reason behind it.

    Regards, Variance Infotech PVT LTD

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "The team and Variance has been very responsive and Dynamic Panels really helps our team be more productive and allowing us to use the CRM in more effi..." - ghansen

    Read More Reviews