by Variance InfoTech Pvt Ltd

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#3955 - unable to validate License of Dynamic Panels Plugin

In Progress Bug? created by stefanp a year ago

Hello,

we installed Dynamic Panels as second Plugin in SuiteCRM (Version 7.10.31 Sugar Version 6.5.25 (Build 344), VIDynamicPanels-13.0-SuiteCRM-Version7.10). While licensing with the first plugin (SecuritySuite) can be done without problems, license of Dynamic Panels can't be validated. Error: Failed: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v1/key/validate and make sure that SSL certs are up to date on the server. We checked all firewall and networksettings, seems that Dynamik Panels Plugin doesn't use proxy settings. How can we solve this problem? Thanks & Regards, Stefan P

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello,

    As per the error message, it's look like you have don't have the SSL Certificate up to date on the Server.

    Regards, Variance Infotech PVT LTD

    • stefanp member avatar

      stefanp

      a year ago

      Hello, thank you for your reply. We checked SSL Certificate again with openssl s_client . SSL Certificate is up to date and valid. Regards, Stefan

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      is it possible for you to share your SuiteCRM Credentials & FTP Details where you hosted your SuiteCRM?

      If yes then please share with us on "techsupport@varianceinfotech.com" so we can check it from our end and you will get quick solution.

      Regards, Variance Infotech PVT LTD

    • stefanp member avatar

      stefanp

      a year ago

      Hello, sorry, but this isn't possible.

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      We have checked the error which you're getting during validate the License Key. For Validating the License Key, We have passed CURL request from SuiteCRM Instance to SuiteCRM Store and it's indicating that the firewall in your server blocking the CURL Request outside your Server.

      We need to check this thing in your Server through Remote connection.

      Regards, Variance Infotech PVT LTD

    • stefanp member avatar

      stefanp

      a year ago

      Hello, folllowing is curl output. Our SuiteCRM - Instance connects to store.suitecrm.com:

      curl -v https://store.suitecrm.com/api/v1/key/validate * Establish HTTP proxy tunnel to store.suitecrm.com:443

      CONNECT store.suitecrm.com:443 HTTP/1.1 Host: store.suitecrm.com:443 User-Agent: curl/7.64.0 Proxy-Connection: Keep-Alive

      < HTTP/1.1 200 Connection established < * Proxy replied 200 to CONNECT request * CONNECT phase completed! * ALPN, offering h2 * ALPN, offering http/1.1 * successfully set certificate verify locations: * CAfile: none CApath: /etc/ssl/certs * TLSv1.3 (OUT), TLS handshake, Client hello (1): * CONNECT phase completed! * CONNECT phase completed! * TLSv1.3 (IN), TLS handshake, Server hello (2): * TLSv1.2 (IN), TLS handshake, Certificate (11): * TLSv1.2 (IN), TLS handshake, Server key exchange (12): * TLSv1.2 (IN), TLS handshake, Server finished (14): * TLSv1.2 (OUT), TLS handshake, Client key exchange (16): * TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1): * TLSv1.2 (OUT), TLS handshake, Finished (20): * TLSv1.2 (IN), TLS handshake, Finished (20): * SSL connection using TLSv1.2 / ECDHE-RSA-AES256-GCM-SHA384 * ALPN, server did not agree to a protocol * Server certificate: * subject: OU=Domain Control Validated; CN=.suitecrm.com * start date: Jan 15 09:48:08 2021 GMT * expire date: Jan 29 12:35:06 2022 GMT * subjectAltName: host "store.suitecrm.com" matched cert's ".suitecrm.com" * issuer: C=US; ST=Arizona; L=Scottsdale; O=Starfield Technologies, Inc.; OU=http://certs.starfieldtech.com/repository/; CN=Starfield Secure Certificate Authority - G2 * SSL certificate verify ok. GET /api/v1/key/validate HTTP/1.1 Host: store.suitecrm.com User-Agent: curl/7.64.0 Accept: /

      < HTTP/1.1 400 Bad Request < Date: Tue, 23 Nov 2021 12:17:29 GMT < Server: Apache/2.4.7 (Ubuntu) < X-Frame-Options: SAMEORIGIN < Strict-Transport-Security: max-age=63072000; includeSubDomains < X-Powered-By: PHP/5.5.9-1ubuntu4.29 < Content-Length: 18 < Connection: close < Content-Type: application/json < * Closing connection 0 Regards, Stefan

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      We need to check this thing in your CRM and Server through Remote Connection because for you not possible to share the Access.

      Please share your availability for Tomorrow.

      Regards, Variance Infotech PVT LTD

    • stefanp member avatar

      stefanp

      a year ago

      Hello, sorry but for security reasons it won't be possible to give you remote access to our CRM, so we have to look for another possibility. Is ist possible to extend logging of suitecrm/dynamic panels to see more?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      Without Remote Access we can't find exact problem in your CRM and Server.

      Also Extend Logging of Dynamic Panels means you want to Extend the Trial Period?

      Regards, Variance Infotech PVT LTD

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