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#1969 - After installation - there is no menu item in the adminstration
Hello
We've just installed the extension, but after installation and repair there is no menu item in the administration list.
Please advise.
Ofer
-
"Very happy with this extension, it does perfectly what it advertises, and in two different occasions I had trouble and had to contact with the support..." - hola
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Ricardo Cairello- ghansen
- Televic Digital
5 years ago
Just one note about the environment. SuiteCRM 7.11.4, Dynamic Panels 2.2, PHP 7.2.17
5 years ago
Hello,
Can you please tell us which version of SuiteCRM you've and which plugin zip you've downloaded from SuiteCRM Store?
Also can you please provide us your CRM Credentials with Admin User access, FTP Access and Database Access if you don't mine. If you'll agree with that then please send us details on "info@varianceinfotech.com".
It'll be easy for us to understand your issue and fix your problem quickly if you'll provide details.
Regards, Variance Infotech PVT LTD
5 years ago
Thank you for quick reply.
The SuiteCRM version is 7.11.4. We installed it on clean testing environment. Please try to reproduce it on clean SuiteCRM with the extension file name: VIDynamicPanels-2.2-Version7.11.zip.
As for fix, we need all extensions that we purchased with the fix as new package and not as patch.
Thanks, Ofer
5 years ago
Ok.
We'll check this by installing on our server. If it's work in our server then you need to give us your CRM, Server and Database access for checking issue.
Regards, Variance Infotech PVT LTD
5 years ago
Hello,
We've tested by installed it on clean instance environment and it's work perfectly.
See Screenshot : https://prnt.sc/nrst98 See Screenshot : https://prnt.sc/nrsv7o
Can you please send us your CRM Credentials with Admin User access, FTP Access and Database Access if you don't mine. If you'll agree with that then please send us details on "info@varianceinfotech.com".
If you'll provide us your credentials then your issue will be fix very quickly.
Regards, Variance Infotech PVT LTD
4 years ago
Hello
Thanks for your valuable support and being our customer. As per our last discussion related to ticket, hope you've received satisfied answer from our support team. For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.
Regards, Support Team Variance InfoTech Pvt Ltd www.varianceinfotech.com