by Variance InfoTech Pvt Ltd

Need to show or hide fields or panels based on the value of another field? For this requirement Dynamic Panels is the perfect solution. The advanced configuration tools allow you to clearly define what should happen whenever a field value changes.

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#1969 - After installation - there is no menu item in the adminstration

Closed Bug? created by oc666 Verified Purchase 3 years ago

Hello

We've just installed the extension, but after installation and repair there is no menu item in the administration list.

Please advise.

Ofer

  1. oc666 member avatar

    oc666 Verified Purchase

    3 years ago

    Just one note about the environment. SuiteCRM 7.11.4, Dynamic Panels 2.2, PHP 7.2.17

  2. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    3 years ago

    Hello,

    Can you please tell us which version of SuiteCRM you've and which plugin zip you've downloaded from SuiteCRM Store?

    Also can you please provide us your CRM Credentials with Admin User access, FTP Access and Database Access if you don't mine. If you'll agree with that then please send us details on "info@varianceinfotech.com".

    It'll be easy for us to understand your issue and fix your problem quickly if you'll provide details.

    Regards, Variance Infotech PVT LTD

    • oc666 member avatar

      oc666 Verified Purchase

      3 years ago

      Thank you for quick reply.

      The SuiteCRM version is 7.11.4. We installed it on clean testing environment. Please try to reproduce it on clean SuiteCRM with the extension file name: VIDynamicPanels-2.2-Version7.11.zip.

      As for fix, we need all extensions that we purchased with the fix as new package and not as patch.

      Thanks, Ofer

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      3 years ago

      Ok.

      We'll check this by installing on our server. If it's work in our server then you need to give us your CRM, Server and Database access for checking issue.

      Regards, Variance Infotech PVT LTD

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      3 years ago

      Hello,

      We've tested by installed it on clean instance environment and it's work perfectly.

      See Screenshot : https://prnt.sc/nrst98 See Screenshot : https://prnt.sc/nrsv7o

      Can you please send us your CRM Credentials with Admin User access, FTP Access and Database Access if you don't mine. If you'll agree with that then please send us details on "info@varianceinfotech.com".

      If you'll provide us your credentials then your issue will be fix very quickly.

      Regards, Variance Infotech PVT LTD

  3. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    2 years ago

    Hello

    Thanks for your valuable support and being our customer. As per our last discussion related to ticket, hope you've received satisfied answer from our support team. For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.

    Regards, Support Team Variance InfoTech Pvt Ltd www.varianceinfotech.com

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