by RT Dynamic

CRM Assistant for Gmail integrates your Gmail account with SuiteCRM, so you and your team can save time performing tasks that update CRM records while working through emails in your Gmail platform.

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#5058 - Error on Gmail

Closed Bug? created by Quentin 6 months ago

Capture d’écran 2023-10-18 à 11.43.25.png

Hello have you an issue

  1. rtdynamic member avatar

    RT Dynamic Provider

    6 months ago

    Hi Quentin,

    Thanks for reaching out.

    Have you enabled users from your SuiteCRM before connecting the Add-on? If not, please do so, as mentioned in the Installation Guide Step 7. It should fix this issue.

    Regards,

    RT Dynamic

  2. Quentin member avatar

    Quentin

    6 months ago

    I try with chrome and Firefox

  3. rtdynamic member avatar

    RT Dynamic Provider

    6 months ago

    Hey Quentin,

    We apologize for the inconvenience. When typing the URL for your SuiteCRM instance on the Add-on, try adding "/legacy" at the end of the URL.

    In case the issue persists, please don't hesitate to reach out to us directly at product.support@rtdynamic.com so that we can assist you more effectively.

    Thank you for your patience.

    Regards,

    RT Dynamic

    • Quentin member avatar

      Quentin

      6 months ago

      I have tried this solution but no effect

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