by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#909 - is it the CTI module support grandstream pbx ?

Open General Question created by basel 2 years ago

I have suiteCRM 7.8.9 and i need to ask about CTI module support grandstream PBX?

  1. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    We don't have direct integration with grandstream.
    But you can get the same integration function if you use our SIP softphone with your Grandstream PBX.

    Softphone of SuiteCRM integration

    If you are interested in such integration then let me know and I will send you free demo

  2. basel member avatar

    basel

    2 years ago

    kindly i need more details about your sip softphone also the martial how to integrate with grandstream ?

    • Vedisoft member avatar

      Vedisoft Provider

      2 years ago

      Hi,
      You can use our module with your PBX if your users use our professional SIP-softphones – Softphone.Pro http://softphone.pro/en/ .

      If you use our softphone with your PBX then you get all functions of PBX-CRM integration:
      1. Learn who calls you before you start talking (pop-up notification on incoming call)
      2. Dialing number as easy as one-mouse-click (click-to-call)
      3. Know who and when talked to your clients (call logs on client page and in calls list view)
      4. Listen to conversation record directly from client page (audio records of phone talks)

      To try our SIP-softphone integration please do the following:
      1. Download installation file: http://softphone.pro/en/#download-section
      2. Install it using Installation Guide: http://softphone.pro/en/help
      3. Install All-In-One info your CRM (installation guide for CRM - https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-sugar-6)
      4. Put the following credentials into All-In-One Settings in Admin panel in SugarCRM
      • Password - 137638
      • Host - wss://softphone.prostiezvonki.ru
      • Port - 443
      • Match only last N digits - 10
      5. When you will configure your Softphone.Pro put the same password (137638) in your Softphone’s CRM System settings

      If you have any question about using or installation then let’s talk in skype.
      My skype is andrew.uymin

      Our softphone has very nice interface and it is easy to use.
      Your users will love it.
      Don’t miss a chance to try it.

      Best regards
      Andrey Uymin
      Project manager, Vedisoft
      a@vedisoft.ru
      skype: andrew.uymin

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