by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#891 - Error upon Installation

Open Installation created by jfloody Verified Purchase 2 years ago

We are unable to install the plugin on our instance due to an error we encountered. Please see screenshot below:
Screen Shot 2018-01-19 at 10.40.11 PM.png

Looking forward to your update.


  1. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    You've got problem with file privileges on your CRM server.
    Make sure that you have correct access mask on all files and folders of your CRM directory.

    Your message appears because your web-server-user just can't copy files to directory custom/include/smarty

  2. jfloody member avatar

    jfloody Verified Purchase

    2 years ago


    Thank you for the update.

    Everything works fine now. It turns out the issue was the folder names in the package where everything is in the lower case ( e.g Extension-> extension ) which causes file not being found when copy script is running.

    Thank you

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