by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#889 - Error upon Installation

Open Installation created by kcabading 2 years ago

We are unable to install the plugin our instance due to an error we encountered. Please see screenshot below:

Screen Shot 2018-01-18 at 8.56.01 PM.png


  1. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    You've got problem with file privileges on your CRM server.
    Make sure that you have correct access mask on all files and folders of your CRM directory.

    Your message appears because your web-server-user just can't copy files to directory custom/include/smarty

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