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#821 - PBX event was pushed to 0 clients

Open Installation created by paddy.ofarrell Verified Purchase 2 years ago

Hi,

I have installed this with FreePBX (Asterisk 13), and SuiteCRM.

The log file (cel_prostiezvonki.log) shows the calls being made and received, but nothing appears in the CRM.

I do notice:
PBX event was pushed to 0 clients

in the log file.

Also, when I mouse over or click on a phone field in the CRM, I get:

javascript:void(0);

And the console log shows:
Uncaught TypeError: Cannot read property 'call' of undefined
    at HTMLAnchorElement.onclick

I have tried to browse to my PBX at port 10150 and I do get the 403 error, so it appears the browser can "see" the PBX port?

Any ideas please?

Regards,

Paddy

  1. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    Hi Paddy,
    Thank you for details.

    Please do:
    1. Send us cel_prostiezvonki{date}.log files (all log files) - usually files locate in /var/log/asterisk
    2. Send us cel_prostiezvonki.conf (usually locates in /etc/asterisk/)
    3. Confirm that you added 3 fields via Studio on User's Edit View and that you set your extension and checked both check-boxes (pop-up and click-to-call).
    4. Confirm that you perform Rebuild JS Grouping Files

    We can talk/chat by skype to resolve the issue sooner.
    My skype and contacts are below.

    Best regards
    Andrey Uymin
    Project manager, Vedisoft
    a@vedisoft.info
    skype: andrew.uymin

    • paddy.ofarrell member avatar

      paddy.ofarrell Verified Purchase

      2 years ago

      1. Send us cel_prostiezvonki{date}.log files (all log files) - usually files locate in /var/log/asterisk

      Sent in direct email

      1. Send us cel_prostiezvonki.conf (usually locates in /etc/asterisk/)

      Sent in direct email.

      1. Confirm that you added 3 fields via Studio on User's Edit View and that you set your extension and checked both check-boxes (pop-up and click-to-call).

      Yes, all added and checked.

      1. Confirm that you perform Rebuild JS Grouping Files

      Yes, done twice.

  2. paddy.ofarrell member avatar

    paddy.ofarrell Verified Purchase

    2 years ago

    Hi Andrey,

    Good news! It looks like it was my browser, it was blocking "unsafe scripts", once I allowed that it worked.

    So thank you for your help, your comment about rebuilding the JS files prompted me to check the browser!

    Paddy

    • Vedisoft member avatar

      Vedisoft Provider

      2 years ago

      Hi Paddy,
      You are welcome.
      I'm glad you got success.

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